MTN Nigeria Vacancies: Employee Services Manager
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MTN Nigeria is Recruiting for Employee Services Manager
Department: Human Resources
Location: Lagos
Job Description:
· HR Services
· Supervise implementation of competent HR service channels
· Define and agree on key performance areas and service levels for HR service desk in alignment with business requirements
· Oversee the maintenance of workforce data
· Ensure Administrative excellence through deployed systems.
· Update shared services systems, processes and SLA’s to reflect changing technology and policies.
· Ensure service level meets customer requirement especially with regards to process velocity, efficiency and robustness of the design.
· Review HR Service team’s performance on a regular basis, identifying opportunities for HR service improvements.
· Employee Relations
· Provide channels for employees to complete HR transactions.
· Interpret HR Policies to the business and ensure shared understanding of HR policies across HR and the business.
· Expatriate Services
· Manage the expatriate quota administration, work permits and visa requirements as required
· Ensure availability and provision of accommodation for expatriates and visitors.
· Oversee the negotiation of contracts (property, school, employment) for expatriates
· Manage the process of contract renewal for expatriate staff within the Group
· Provide landing support for expatriate staff and their family
· Reports
· Monitor generation of workforce reports
· Provide monthly HR Service Centre reports for management review
· Oversee development of grievance & disciplinary process reports
. Ensure the timely preparation of HR Operations reports (Quarterly reports, PDR, Monthly reports)
Job Conditions:
- Standard working conditions Regional Travel Field work: 40% of total work hours. Minimum qualification is 2.2 or equivalent
Reporting To:
Senior Manager, Employee Services
Required Skills:
8 years work experience of which 4 years should be in the Human Resources function
Experience in employee relations and expatriate service management
Employment Status : Permanent
Qualification:
First degree preferably in the Social Sciences, Business Administration or any other relevant degree
Application Deadline is 8th December 2009
Click here to Apply online
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