PROTEA HOTELS was formed on 1 July 1984, with an initial base of four managed properties which were controlled by Otto Stehlik and his partners.
These properties were the Heerengracht and Capetonian Hotels in Cape Town, the Protea Gardens Hotel in Johannesburg and the San Lameer resort on the KwaZulu Natal South Coast.
The company was owned 60% by Bankorp and 40% by Stehlik and his partners, who were also directors of the company.
From a portfolio of four hotels in 1984, Protea Hotels has expanded rapidly and is today the largest hotel group in terms of numbers of hotels in Africa, with the most extensive network. It has management and franchise agreements, as well as several joint ventures, with over 100 hotels. These are spread throughout South Africa, as well as Tanzania, Malawi, Nigeria, Namibia & Zambia. Negotiations are currently taking place regarding Protea's expansion into other African regions on both the East and West Coasts of Africa - areas where Protea has a distinct trading advantage.
The partnership concept has worked well and has enabled Protea to help people grow through the organisation and to develop a dynamic corporate culture which, in turn, forms the platform of its future growth.
Key to this growth will be our ability to empower those around us. Many people have been marginalised due to circumstances beyond their control. We are going to assist in the creation of the kind of future that our children will be proud to live in one day.
The Three Protea Principles
Protea's success has based its adherence to its three Protea principles:
- RESPECT FOR HUMAN DIGNITY
- THE BEST GUEST SERVICE
- IN SEARCH OF EXCELLENCE
The backbone of the entire operation is the enlightened STAFF policy, by which the company consistently seeks to empower personnel to deliver extraordinary GUEST service and to be an inextricable part of the company's commitment to excellence.
Career at Protea
Protea Hospitality Group has always believed that in order to achieve the levels of service excellence that we strive for, we need to hire people that are well suited for our industry and then equip them with the skills and knowledge needed to deliver quality service consistently.
In terms of this commitment towards developing the competencies of Protea people, the "Protea Hotels Institute for Professional Development (PHIPD) - Achieving Excellence Through Quality Training" was launched in January 2000.
The Protea Hotels Institute for Professional Development comprises of the following four divisions:
Short Courses & Skills Programmes
In-Service Traineeship Programmes