Senior Level Customer Care Person

PSNL Business Solutions
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Job Description
Senior Level Customer Care Person.
The ideal customer care lead should have 3-5 year experience in customer care in companies like, Airlines, Hospitality Industry, Banks or Telecoms.
The role will be required to train in-house the people who interact with customers, but will also need to have an understanding on how Call Centre works.
She/he must be conversant with setting up and maintain business Processes which will help record, analysis of complaints and design of new initiatives to achieve customer satisfaction in line with our short and long term goals.
Job Requirements
Minimum years of experience

3-5

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Job Summary
Published
May 28, 2014
Offer Type
fulltime
Experience
Minimum of 3-5years
Deadline
June 12, 2014
Specialization
Customer Service
Industries
Consulting
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