Client Relationship Manager

Phillips Consulting
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Job Description
Client Relationship Manager at Phillips Consulting
Job Summary
The role will be responsible for developing, building and maintaining strategic partnership with key dealer accounts within their area of responsibility by providing value-added marketing support that will help grow the Company business; along with planning, successfully executing and following up on the acquisition of new businesses.
Expatriates are open to apply
KEY ACCOUNTABILITIES / RESPONSIBILITIES
Business Development
  • Responds to tender for bids, qualifications, and other information required in pursuit of projects. Develops and directs the implementation strategy for the Africa market (format, objectives, features, benefits, differentiators, etc.).
  • Develops and implement programs and partnerships for Africa markets.
  • Leads the socialisation and adoption of CRM vision in the Africa Market.
  • Identifies target audience(s) for new acquisition and retention, crossover, and development of customer loyalty programs.
  • Contribute ideas for development in the strategic business planning process.
  • Discover marketing opportunities in Africa by identifying customer requirements; defining market share, competitor’s share, and competitor’s strengths and weaknesses; forecasting projected business; establishing market share.
  • Initiate and maintain contact with clients in order to develop opportunities and to forestall and resolve problems, ensuring regular updating and reporting to Head, Business Development.
  • Attend project progress meetings to be aware of operational issues associated with projects.
  • Follow up with the clients during the execution of projects.
  • Conduct post mortems with clients upon completion of projects.
Key Performance Areas:
  • Business performance improvement: Revenue, New Business/Product/Service; Cost Savings, Process Improvement.
  • Leads generated and converted to Business.
  • The value of business generated.
  • Strategic insights generated/provided.

Job Requirements
Minimum years of experience

7-10

Other Requirements

Education/ Professional Qualification:

  • Minimum of a B.Sc. or equivalent in Marketing or any other relevant field.
  • MBA, Master’s degree or professional qualification in a relevant field would be an added advantage.
Experience
  • Minimum of 7 years’ relevant work experience.
  • Proven track record in securing complex bids.
  • Proven track record of building and maintaining relationships in the construction industry.
  • Knowledge of the construction market in Africa.
Functional/ Technical:
  • Business Development.
  • Market Analysis.
  • Bid Acquisition.
  • Debt Recovery.
  • Client Management.
  • Project Management.
  • Communication and Presentation skills.
  • Negotiation skills.
  • Commercial awareness.
Behavioural:
  • Results oriented.
  • Strong interpersonal skills.
  • Integrity.
  • Proactive.
  • Decisive.
  • Analytical.
  • Creativity & Innovation.
  • Cultural awareness.

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Job Summary
Published
September 8, 2014
Offer Type
fulltime
Experience
Minimum of 7-10years
Location
Abuja
Deadline
September 22, 2014
Specialization
Customer Service
Industries
Consulting
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