Citibank Nigeria Limited

Electronic Banking Officer

Subscribe to Free Job Alert
Job Description

Citi is more than a global financial services company. It’s an engine for progress. Join us, and you’ll have the chance to get involved in progress in all its shapes and forms, right across the world. From the micro to the macro, from Australia to Zambia, the work we do has real positive impact. Wherever you are and whatever you do, progress starts here.

We’ve built a world famous, trusted brand over 200 years of continuously evolving financial services. And today, our influence continues to grow: with financial operations in 160 countries and 100 currencies. We have 200 million different clients, including some of the biggest names in the industries, sectors, businesses and governments that we serve every day. It all adds up to an exciting place to be for talented, ambitious people who want to build a truly remarkable career.

Job Title: Electronic Banking Officer


Electronic Banking is the mechanism that allows customers to manage, manipulate and monitor their financial information by reviewing electronically delivered account statements as well as allowing instructions to be transmitted to Citi remotely from client offices via the Internet.

As a department we are responsible for ensuring new customers are installed and trained on CitiDirect BE, BE Mobile, Tablet and CitiConnect (CFX) and existing customers are successfully migrated from legacy systems to CitiDirect, as well as providing technical support to our clients on all Electronic applications, including local regional applications. The Electronic Banking Services Head is requested to:

  • Work with clients to implement file automation solutions which link their ERP/treasury management systems with CitiDirect in order to transfer payment files and receive statement data over a secure connection.
  • Ensure full and detailed testing of files and connections are complete before customer is considered active.
  • Complete Training and Support of CitiDirect, Be Mobile, CitiDirect Tablet and related electronic banking systems etc
  • Provide in-depth training to clients explaining the technical, functional and business capabilities of CitiDirect, training to be delivered either remotely or onsite with the client.
  • Provide first and Second level and technical support in respect of all EB applications.
  • Achieve monthly and weekly goals for investigation resolution.
  • Identify incidents or developing situations such as outages that could potentially lead to client complaints and alert management accordingly.
  • Represent EBS in cross-departmental meetings, knowledge forums and client conference calls as required.
  • Perform quality and Control reviews on all Electronic Banking Systems and processes
  • Provide our clients with trusted advice that will enable them to fully appreciate the capabilities of Citi’s electronic product range.
Job Requirements
Minimum years of experience


Other Requirements


  • At least 5 years of working with various forms of electronic banking platforms and interfaces or core transaction processing channels and in developing and leading a skilled team.
  • Experience working with ERP platforms rollouts for local and international clients locally and internationally
  • Understanding of technical electronic banking infrastructure, testing and ACH and Funds Transfer processing platforms, thorough appreciation of the functioning of various clearing frameworks.
  • Strong Banking and extensive Cash management product knowledge.
  • Knowledge, appreciation and understanding of operating within Citi in different functional areas.


  • Degree in Information Technology or related discipline
  • Graduate of an acceptable university, preferably from engineering, management information systems, business administration, economics,
  • Strong communication, interpersonal skills
  • Very good knowledge of English


  • Good knowledge of Windows and Java applications
  • Strong Technical background
  • Strong Internet application knowledge
  • Strong network/infrastructure knowledge
  • Information technologies experience is a plus
  • Drive and ability to take initiatives independently
  • Ability to get things done and question if things can be done in a better way
  • Flexible in the tasks that have been assigned and to be able to prioritize accordingly
  • Good understanding of software development, testing and release management
  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Citi is an Equal Opportunities Employer

If any company or recruiter demands money from you, please report to us immediately. View how to detect fake recruiters/companies Here

Don't miss relevant job opportunities again!
Subscribe to our push notification service for FREE
  • Get notified of job openings based on your preferences.
  • Works on any device (laptop/desktop, mobile phone or tablet)
  • Fast, convenient, easy and FREE

Subscribe Now

About Citibank Nigeria Limited
Citi has been doing business in Nigeria since 1984. The bank formerly operated under the name Nigeria International Bank Limited, but was renamed to Citibank Nigeria Limited (Citi Nigeria) in 2008 to fully align with Citi's global brand and identity.The bank has a strategic business focus in Nigeria specializing mainly in Corporate Banking and servicing mostly corporate clients. Citi Nigeria offers a broad range of services, including global transaction services, sales and trading, corporate fin...
See more
Job Summary
August 1, 2016
Offer Type
Minimum of 5years
Salary Range
N0.00 - N0.00K
November 30, 1899
Banking /IT/ Software /Finance / Accounting
Banking / Financial Services
Career Resources

Thinking about how to get to the top of your Career?

  • Insights and career advice
  • Knowledge center and mentorship

Get Started

Similar Jobs