TLScontact

Country Manager

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Job Description

TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of excellent customer experience at every single opportunity, serving governments and companies. Our rapid growth is a direct consequence of the confidence our clients have in us and the outstanding work performed every day by our teams around the world.

In 2013, the Teleperformance Group achieved US$3.23 billion revenues.

Job Title: Country Manager

Job Description

Within the framework of our development, we are looking for: Country Manager (Nigeria)

We are a services-provider company that works for a large number of face-to-face contact centers throughout the world, for its clients, governmental organizations and companies.

Implemented in many countries and organized into profit centers network, we are hiring a “Country Manager" for our Regional Management.

Position & tasks:

Reporting to the Region Manager (Zone/Area Manager), you will be responsible, in particular, for:

  • Ensuring the proper implementation of commitments and requirements specifications signed with the customer.
  • Guarantee the management and animation of the area in accordance with the objectives and procedures.
  • Guarantee good collaboration with the client representatives, business partners and the Company's support functions to develop the quality of services provided.
  • Ensuring and Coordinating the reporting quality and consolidation for the area.
  • Ensuring the implementation and compliance with the rules and procedures (security, administration, hygiene).
  • Presenting incidents reports to the security team, and tracking problems to solve.
  • Optimizing productivity within the company and improving the current process of reporting.
  • Maintaining the confidentiality of customer information.
  • Attending to management review meetings.
  • Participating in and providing the necessary support for internal audits on security.
Job Requirements
Minimum years of experience

2

Other Requirements

Qualifications:

  • Candidates are required to possess a University Degree in business administration, management, finance, economics or related area.

Experience:

  • You had a significant experience of minimum 2 years including one year in a multicultural environment or you have significant experience of team management and project in an international context
  • You have already worked in strong-growth environments.
  • You have a general training background: You speak English and French fluently. A good level in another foreign language is required.
  • Strong listening and communication, teamwork and collaboration skills are assets for this position. Skills in Pack office.

The position is based in Nigeria, frequent trips to the area is expected.

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About TLScontact
TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of excellent customer experience at every single opportunity, serving governments and companies. Our rapid growth is a direct consequence of the confidence our clients have in us and the outstanding work performed every day by our teams around the world.In 2013, the Teleperformance Group...
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Job Summary
Published
August 22, 2016
Offer Type
fulltime
Experience
Minimum of 2years
Location
Lagos
Salary Range
N0.00 - N0.00K
Deadline
November 30, 1899
Specialization
Executive / Management
Industries
Trade / Services
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