Bradfield Consulting Limited

Guest Relations Manager

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Job Description

Bradfield Consulting Limited - Our client, a big player in the hospitality space, which offers a collection of the finest fully serviced apartments in Abuja, geared towards the long stay guest, is looking to recruit a qualified candidate for the position below:

Job Title: Guest Relations Manager

Location:
Abuja

Job Descriptions

  • You will furnish clients with above-and-beyond service to ensure a memorable and genuine experience.
  • The goal is to sponsor a helpful image by honoring guests’ requests and to achieve high levels of guest satisfaction and engagement.

Responsibilities

  • Ensure and provide flawless, upscale, professional and high-class guest service experiences
  • Analyze customer feedback and provide strategic direction to continuously improve overall rating
  • Respond to guests needs and anticipate their unstated ones
  • Expect and react promptly to guests’ requirements and inquires
  • Actively listen and resolve guests’ complaints
  • Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
  • Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
  • Promote all amenities, conveniences and programs offered
  • Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
  • Appraise team’s performance and produce reports
  • Examine activities logbook, assign tasks appropriately and implement control schedule daily

    Job Requirements
    Minimum years of experience

    5

    Other Requirements

    Skills and Competencies

    • Good communication skills both written and verbal, with the ability to complete relevant paperwork.
    • Planning and organizational skills
    • Previous supervisory experience

    Education and Experience

    • BS degree in Hospitality Management, Business Administration or related field
    • At least 5 - 7 years’ experience in the hospitality industry
    • Proven working experience as guest relations manager
    • Working experience in hospitality
    • Adequate knowledge of personalized services principles and processes
    • Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
    • Familiarity with industry’s latest trends
    • Hands on experience with guest relationship management software

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    About Bradfield Consulting Limited
    Bradfield consulting is a professional service firm created to provide human resource solutions for organizations of any size. Our goal is to help our esteemed clients eliminate issues bordering on having incompatible or inexpert employees.Our partnership begins from attracting the right employees, settling them well at work and ensuring that they are equipped to deliver on your goals. Our culture of seamless collaboration enables us to go well beyond recruitment; it facilitates and influences b...
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    Job Summary
    Published
    September 6, 2016
    Offer Type
    fulltime
    Experience
    Minimum of 5years
    Location
    Abuja
    Salary Range
    N0.00 - N0.00K
    Deadline
    November 30, 1899
    Specialization
    Advertising/ PR / Marketing
    Industries
    Consulting
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