Customer Service Executive

Discovery Cycle Professionals (DCP)
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Job Description

DCP) is a global network of experienced academics and consultants committed to providing world-class knowledge-based services locally and globally. DCP, headquartered in Abuja, Nigeria has diverse experiences across numerous fields. Through our unique “DCP Ecosystem”, we have developed a wide range of multi-disciplinary professional services covering both private and public sectors of the economy.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location:
Abuja
Position Start Date: Immediately
Reports to: Head sales and marketing

Role Responsibility

  • Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
  • Troubleshoot customer issues over the phone.
  • Use automated information systems to analyze the customer’s situation.
  • Maintain a balance between company policy and customer benefit in decision making.

Social Media:

  • Updates Facebook and Twitter Accounts.
  • Responds to posts or comments to bring value to user’s interactions with the company.
  • Posts updates, news and announcements in a timely manner using appropriate content.
  • Completes other social media projects as assigned.

Digital Media:

  • Takes pictures and videos of training events /customer’s events to be developed into content for the company’s website, Facebook and Twitter pages.

Research:

  • Regularly observes the online activity of model organizations researches and reports on “social media best practices”.
Job Requirements
Minimum years of experience

2

Other Requirements

Qualifications

  • BSc in any Social Science/Business related discipline.
  • 2 years in progressively responsible for customer relations roles.
  • Good communication and interpersonal skills is required.
  • Prior experience in an ICT-based environment is highly desirable.
  • Problem solving, stress management and time management skills are required.
  • Proficient at using Microsoft office software: World Wide Web (internet), MS Word, Excel, PowerPoint, Outlook, etc.
  • Excellent record keeping and documentation skills are required.
  • Written and spoken fluency in English is required.

Eligibility:

  • Candidates should maintain a positive attitude under pressure, exhibit a strong work ethics, and enjoy working with a wide range of personalities.
  • Most importantly, the candidate should be flexible and willing to take on multiple tasks in a startup environment.
  • This position will benefit someone who is interested in Marketing and Ecommerce.

Personal Attributes:

  • Strong interpersonal skills, ability to communicate effectively.
  • Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
  • High level of integrity and dependability with a strong sense of urgency and results-orientation.

How to Apply
Interested and qualified candidates MUST submit the following documents; A current resume or curriculum vitae (CV) listing all previous job responsibilities and a cover letter.
Note

  • Please reference the Job title and location on the Cover letter and Resume /CV.
  • Only short-listed candidates will be contacted.

This job is no longer accepting applications.

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Job Summary
Published
November 25, 2016
Offer Type
fulltime
Experience
Minimum of 2years
Location
Abuja
Salary Range
N0.00 - N0.00K
Deadline
November 29, 2016
Specialization
Customer Service
Industries
Consulting
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