Enabled Business Solutions Limited

IT Front End Support (Team lead/ Analysts)

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Job Description

Enabled Business Solutions Limited, is currently recruiting on behalf of its clients in various sectors, suitably qualified candidates to fill the positions below:


Job Title:IT Front End Support (Team lead/ Analysts)

Job Description

  • Provide support seven (7) days a week between the following hours: Weekday: 7:30 am - 5:00 pm Weekend & Public Holiday: 8:00 am - 5:00 pm
  • Attend to users located in all COMPANY office locations in Nigeria. The team shall be located in Mobil House, Lagos.
  • Effectively and efficiently man the Customer Service Desk (Help-Desk)
  • Receive problem calls and log them appropriately using company provided on-line problem management & tracking tools
  • Resolve users problems on phone
  • Assign unresolved problems to appropriate support queues for prompt attention
  • Follow up all assigned problems until fully resolved
  • Produce prescribed reports from problem logs, weekly and on demand
Job Requirements
Minimum years of experience

3

Other Requirements

Qualifications:

  • minimum of 3 years relevant experience for team lead, 2 years relevant experience for Senior Analyst/ 1 year experience which may have been acquired during NYSC or Internships for Analysts
  • B.Sc./B.Eng./B.Tech in Electrical Engineering, Electronics, Computer Engineering or Computer Science (Second Class, Lower Division minimum)
  • At least one of relevant professional certifications (CCNA, CCNP, MCSE, MCP, CCNE etc.).
  • Ability to work with minimum supervision

Method of Application:
Applicants should send their application letters and CV's

This job is no longer accepting applications.

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About Enabled Business Solutions Limited
Enabled Solutions is a leading provider of business and technology consulting services to blue chip organizations in the private and public sector.We are recognized for providing technical excellence and superior project management because we apply only relevant technologies that turn challenges into enabling solutions for our clients.Our core competencies include Information Technology Consulting, Procurement, Project Management Support, Systems Integration, Information Assurance Services, Cust...
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Job Summary
Published
November 29, 2016
Offer Type
fulltime
Experience
Minimum of 3years
Location
Lagos
Salary Range
N0.00 - N0.00K
Deadline
December 29, 2016
Specialization
Customer Service
Industries
Consulting
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