Jumia Nigeria

Operations Excellence Associate

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Job Description

We started operating in Africa in 2012 and since then have launched multiple successful companies, such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs, Jumia Car, Jumia Services

Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in.

We are currently looking for talented people to join our team and embark on an exciting journey in the core of business development. As an Operations Excellence Associate, your objective is to establish and sustain Africa’s biggest E-commerce Logistics business, and ensure implementation of best in class processes to create a cost-effective and profitable company


As an Operations Excellence Associate, your objective is support the Operations Excellence Manager in establishing and sustaining Africa’s biggest E-commerce Logistics business, and in ensuring implementation of best in class processes to create a cost-effective and profitable company.


  • Set best in class processes to ensure great customer and seller experience within best cost efficiency including full implementation and regular trainings
  • Monitor daily and weekly operations KPI and Ensure a continuous improvement of performance of our processes through Kaizen, Just-In-Time and Toyota 7 wastes methodologies
  • Participate in implementing lean management practice across Jumia Services globally
  • Participate in technology development by giving constant feedback on requirement for Warehouse & logistics operations.
  • Monitor 5S practices and Material handling
  • Regular audit of data on Jumia Services processes
  • Mitigate any likely risks in SCM Processes / Practices and Customer experience.
  • Participate in structuring detailed logistics capacity planning of Key

    Job Requirements
    Minimum years of experience


    Other Requirements

    Competencies Required

    • Must be customer focused
    • Must be process oriented
    • Structured analysis skills are key
    • Attention to details is a must
    • Must have influencing skills
    • Excellent time management is key
    • Proven ability to manage crisis is important

    Qualification & Experience

    • Bachelor’s degree from a reputable university.
    • Must be passionate about e-commerce and operations in Africa.
    • 2 - 3 years’ experience in the area of Logistics / Customer Service / Account management.
    • Little experience in vendor and Team management.
    • Experience in SCM in online or offline retail formats / FMCG companies is a plus.

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    About Jumia Nigeria
    JUMIA is a Nigerian online shopping site for a wide range of electronics, fashion, home appliances and kid’s items. The business was founded in 2012 by a team that included Jeremy Hodara, Sacha Poignonnec, Tunde Kehinde, Raphael Afaedor, and Leonard Stiegeler, with funding from Rocket Internet. As of 2015, Jumia has warehouses in ten other countries, including: Egypt,Morocco, Kenya, Cote d'Ivoire, Uganda, Ghana, Cameroon, United Kingdom, Tanzania and Angola. JUMIA is an e-commerce startup ...
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    Job Summary
    December 12, 2016
    Offer Type
    Minimum of 2years
    Salary Range
    N0.00 - N0.00K
    November 30, 1899
    Customer Service /Administration/ Office/ Operations
    Ecommerce / Retail / Wholesales
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