Resource Intermediaries Limited

Operations Executive (Travel Agency)

Subscribe to Free Job Alert
Job Description

Resource Intermediaries Limited (RIL) is a company registered in Nigeria to engage in outsourcing services. We focus on three key areas; Human Resource Management, People Placement and Learning & Development

Job Title: Operations Executive (Travel Agency)


  • Keep track of travel agency customers’ awareness of Amadeus functionalities; identify their needs for training and planning.
  • Answer phones calls/emails and assigned cases and provide excellent customer service in a timely and efficient manner
  • Provide problem analysis and resolve customers’ issues with aid of available Amadeus helpdesk tool (e.g. CRM, win@proach, e-supportcenter etc.
  • Ensure accurate call comments are entered and appropriate information are provided in a log cases
  • Ensure call standards are maintained with respect to greetings, problem escalation, proposed solution and conclusion
  • Collaborate with team members on knowledge transfer, support policies, procedures and standards
  • Responding within agreed time limits to calls , mails and requests from customer
  • Define training modules with subject contents, objectives and timeframe.
  • Compile Helpdesk reports and ad-hoc service reports.
  • Schedule, optimize and promote in-house and on-site training sessions and conduct the courses.
  • Create, maintain and distribute training documentations in accordance to Amadeus standard.
  • Visit travel agency periodically to ascertain genuine problems and solve or recommend solution.
  • Create and maintain different training sessions and statistical reports.
  • Keep up to date records of trained travel agent
Job Requirements
Minimum years of experience


Other Requirements

Education: Relevant First Degree

Experience: 2-3 years relevant experience in a travel agency

This job is no longer accepting applications.

If any company or recruiter demands money from you, please report to us immediately. View how to detect fake recruiters/companies Here

Don't miss relevant job opportunities again!
Subscribe to our push notification service for FREE
  • Get notified of job openings based on your preferences.
  • Works on any device (laptop/desktop, mobile phone or tablet)
  • Fast, convenient, easy and FREE

Subscribe Now

About Resource Intermediaries Limited
Resource Intermediaries Limited is a company registered in Nigeria to engage in outsourcing services. The conceptual definition of the company is "easing business burdens", which is the fundamental reason for our existence. In living this definition, we focus on three key areas; Human Resource Recruitment & Management, Janitorial Services and Business Support Services (Legal and Company Secretarial Services, Information Technology and Finance & Accounting)....
See more
Job Summary
December 3, 2016
Offer Type
Minimum of 2years
Salary Range
N0.00 - N0.00K
December 16, 2016
Administration/ Office/ Operations
Travels / Tourism
Career Resources

Thinking about how to get to the top of your Career?

  • Insights and career advice
  • Knowledge center and mentorship

Get Started

Similar Jobs