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The customer service department is responsible for every customer relationship and services, the customer service executive will also be responsible for organizing and supervising all of the administrative activities that facilitate the smooth running of an office, as well as the generation and development of new business opportunities.
The Graduate trainee will be responsible for staffing, and training.
Providing professional service to customers and liaising with key parties including third party suppliers and other company offices.
Process sales invoicing in accordance with established procedures and standards.
Receive supplier purchase invoices, ensuring they are correct and passed to appropriate department for processing.
Help ensure each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost.
Maintain and file all records in accordance with company procedure.
Constantly review working processes with carriers and transport companies to ensure best practice, but also that fees charged are inline with competitors.
Assist the sales team with quotations and client/product knowledge.
Work in conjunction with the Customer Services Team Leader, which will require you to produce reports and statistics for meetings.
Delegating work to staff and managing their workload and output
Writing reports for management and delivering presentations
Responding to customer queries and complaints
Ensuring company policies are observed
Ensuring all appliances and equipment are working at optimum level
Produce weekly report of all activities
Performing other related duties as required
Skills and Competencies
Ability to communicate effectively with both the external and internal customers
Ability to multitask
Excellent oral and written communication skills
Time and self-management skills
Ability to work well under pressure
Strong client management skills
1-3 years cognate experience.
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About Pinnacle Oil And Gas
Headquarters:269A, Muri Okunola Street, Victoria Island,
We provide Petroleum Products Importation, Marketing and Distribution, Single Point Mooring, Marine Logistics, Haulage Operations and Storage Facilities for oil and gas industry in Nigeria....Know More about Pinnacle Oil And Gas
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