Tools SME/Engineer

Lightning Networks Limited

February 04, 2017
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Job Details

►     Responsible for assisting availability manager to meet the aims of availability management. This includes responsibilities such as:  Analyzing and defining new/changed services for Service Availability; Identifying and documenting major/potential impacts; Cross checking with UCs to establish negotiation bottom-line

►     Responsible for assisting the capacity manager to meet the aims of capacity management. This includes such tasks as: Defining and analyzing need for capacity; Designing and drafting capacity plan; Generating capacity report and Generating capacity optimization plan

►     Responsible for providing support for a number of internal technical groups. The list include: BPO team; IMS team and AMS team

►     Responsible for the maintenance, change deployment, trouble-shooting. Covering Database, Networks, Servers, application development, business process handling.

►     Responsible for dealing with the final physical delivery of the service implementation; coordinating release documentation and communications; planning the deployment in conjunction with change and knowledge management and service asset and configuration management; providing technical and application guidance and support throughout the release process, including known errors and workarounds; providing feedback on the effectiveness of the release and recording metrics for deployment to ensure within agreed SLAs

►     Responsible for identifying problem; Initial categorization and prioritization and Recording solution and workaround in KEDB

Responsible for the schedule work

Job Requirements

Min Required Experience:

3 year(s)

Min Qualification:

Bachelor's Degree/HND

Other Requirements:

►     Bachelor's degree or above in Computer Science, Information Technology or related disciplines

Experience

►     Minimum of 3 years IT operation experience

Knowledge & Skills

►     Ability to manage and monitor application availability, application capacity

►     Knowledge with release management, change management

►     Ability to provide IT support for BPO team, IMS team and AMS team

►     Must be able to provide support for off-hours deployments and ensure stable environments for off-hours testing

►     Ability to plan, document, and effectively implement projects and systems

►     Excellent interpersonal and communication skills

►     Good team player with a can-do attitude

►     Excellent trouble shooting and problem solving skills

►     Fluency in English and the local language (written and verbal)

►     Advanced skills in Microsoft Office, Excel, MSWord and Power Point

Experience about BMC, CA, HP BTO and other tools is preferred.

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About Lightning Networks Limited

  • Type: Private
  • Headquarters: 31A, Emina Crescent, Ikeja, Lagos

Lightning Networks Limited provides multiple support services to Telecommunications operators and other Industry players within the Information Communication Technology (ICT) sector in Nigeria. T...Know More about Lightning Networks Limited

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