April 09, 2017
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Lagos Business School (LBS) is recruiting for fulltime Client Relationship Manager.

Job Details

Lagos Business School, is committed to creating and transmitting management and business knowledge based on a Christian conception of the human person and of economic activity relevant to Nigeria and Africa at large. We strive to be a world class business school which will have a 
significant impact on the practice of management.

 

Job Title:  Client Relationship Manager

Department: Custom Programmes

Business Unit:  Pan-Atlantic University/Lagos Business School

Reports To:  Director, Custom Programmes

Directly Supervises: NIL

 

Purpose of Position: To create and initiate innovative ways of marketing customized programmes and also develop and manage clients’ relationship for business sustainability.

ESSENTIAL DUTIES/KEY JOB ROLES AND RESPONSIBILITIES include but not limited to the following:

  • Initiate meetings and develop proposals to grow programme sales.
  • Manage relationship with clients and promptly provide feedback on programmes from the client site to relevant units to improve market drive.
  • Act as the content expert and maintain relevant training documents and training materials for all levels of programmes
  • Responsible for the sale of programmes within the assigned portfolio deploying best practice to achieve sales target
  • Maintain and update customer reference database to facilitate marketing activities
  • Act as a liaison between Faculty and Client in programme design and meeting of clients programme needs
  • Review and advice on improvement initiatives for effective meeting of targets
  • Provide advice on branding of product brochures, flyers and other marketing communications materials
  • Follow-up on payment of fees by participants in accordance with the SOP.  Drive collections and adherence to credit policy with respect to programmes under your care
  • Support the marketing of other Executive Programmes
  • Collaborate with colleagues to ensure successful completion and graduation of participants in Executive Education.
  • Any other specific or adhoc duty to be assigned by Line Manager from time to time.

KEY PERFORMANCE INDICATORS

  • Achieving agreed target revenues.
  • Achieving agreed target number of participants for different seminars/conferences
  • Number of new industries/companies engaged
  • Achievement of agreed participant ratings per programme
  • Feedback from customers- both internal and external

Job Requirements

Min Required Experience:

8 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:

SKILLS REQUIREMENTS

  • Proposal Writing skills
  • Selling skills
  • Relationship Management skills
  • Negotiating skills
  • Good interpersonal skills
  • Stakeholder Management skills
  • Excellent oral and written communication skills
  • Influencing  and presentation skills
  • Experience with electronic and social media marketing
  • Knowledge of market segmentation and branding
  • Customers services skills
  • Expert knowledge of MS office and CRM

QUALIFICATIONS 

Good first degree from a reputable institution. A Master’s degree would be an added advantage.

EXPERIENCE

At least 8 years in Service Marketing industry

Experience gained in Sales, Accounts Management and Business development, Consulting or Project Management will be an advantage.

SALARY GRADE

Manager

METHOD OF APPLICATION

Interested candidates should forward their CVs to:  careers@lbs.edu.ng on or before Tuesday, April 11, 2017.

Only short-listed candidates shall be contacted. LBS offers equal employment opportunity to all applicants.

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About Lagos Business School (lbs)

  • Type: Private
  • Headquarters: Km 22 Lekki - Epe Expressway Ajah, Lagos, Nigeria.

Lagos Business School (LBS) is the graduate business school of the Pan-Atlantic University, Nigeria. LBS is located in Lekki, Lagos, Nigeria. The school offers academic programmes, executive programme...Know More about Lagos Business School (lbs)

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