Smart Phone Repair Technician

Wireless Evolution Ltd

April 07, 2017
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Job Details

* Perform routine inspection, testing, and repair of smart phones and other mobile devices and Provide recommendations for problem resolution

* Accurately document repairs and parts information on repair tracking documents / work orders and in point of sale computer tracking system

* Prepare and/or modify repair best-practice documentation

* Perform high quality repairs and refurbishment of mobile devices including 

phones and tablets 

* Diagnose, troubleshoot and Explain complex technical issues to customers in a non-technical, simple to understand manner as well as provide repair and replacement estimates to customers

* Monitor parts inventories and inform management of status

* Ensure that All set Targets are met

* Dismantle old electronic devices for OEM parts

* Interact with customers as needed, providing status updates, repair diagnosis, etc. Ensuring that customers have an enjoyable experience by providing superior customer service that exceeds customer expectations always

* Maintain the cleanliness and professional appearance of the store by keeping work area clean and sterile

* Ensure that all repairs meet or exceed RepairsHQ's quality standards

* Greet customers in a friendly manner, answer phone calls to the store with a professional, courteous and friendly demeanor and maintain a positive work environment

Job Requirements

Min Required Experience:

3 year(s)

Min Qualification:

Vocational

Other Requirements:

  • Minimum of OND
  • Interpersonal Skills relating to work
  • Fluency in spoken and written english
  • Team Player
  • Ability to work with minimum supervision
  • Knowledgeable in smart phones and tablet repairs
  • Good Soldering Skills
  • Basic Computer Skills including; Microsoft Word, Excel, Internet and Technology

 

 

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About Wireless Evolution Ltd

  • Type: Private
  • Headquarters:

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