LAN And Connectivity

Assist to Hire

May 10, 2017 2017-05-10T13:31:51+01:00
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Assist to Hire is recruiting for fulltime LAN And Connectivity.

Job Details

·        Assist in providing technical support to end users of  IT network infrastructure

·        Assist in ensuring the prompt resolution of escalated faults and requests from the call center and help desk. Act as the          second level of support for escalated issues.

·        Maintain relationships with third-party vendors and ensure that agreed SLAs are achieved.

·        Assist in setting up and maintaining network management system tools to ensure network devices are constantly                  monitored.

·        Assist in setting up and executing technical test plans for device modification, new deployment, and upgrades.

·        Assist in monitoring and troubleshooting network infrastructure (LAN, WAN, routers, cabling, etc) related issues and              requests down to the last line of support before escalating to third-party vendors.

·        Maintain an accurate and up-to-date record of escalated issues and resolution status (i.e. a detailed maintenance               schedule).

·        Monitor infrastructure performance and recommend adjustments to ensure optimal response time to the Manager,                 Network Infrastructure Support.

·        Liaise with the help desk to ensure infrastructure related incidents are resolved efficiently and in a timely manner in              compliance with Service Level Agreements.

·        Liaise with relevant unit/ team/function in carrying out all relevant activities.

·        Attend team/divisional/departmental meetings as required.

·        Provide guidance and manage the performance of subordinates (where applicable). 

 

Job Requirements

Min Required Experience:

Not Specified

Min Qualification:

Not Specified

Desired Courses:

Not Specified

Other Requirements:

·         Minimum of Bachelor’s degree or HND

·         Minimum of 2:2-second class lower

·         Knowledge of troubleshooting

·         Network Infrastructure (LAN, WAN)

·         Minimum of 2 years experience 

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About Assist To Hire

  • Type: Public
  • Headquarters: Lagos

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