Operations Supervisor

Star Works Hospitality

May 12, 2017
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Job Details

  • Customer-Service: Operations managers deal with guests every day. Customer loyalty begins with good service and friendly demeanor.
  • Interpersonal Skills: Being calm and direct in a stressful situation and being able to communicate with many different types of people.
  • Leadership: Operations managers need to be able to motivate their employees, resolve issues and complaints from guests.
  • Listening: Excellent listening skills are needed, especially with guests. Making sure that guests are happy and that staff is getting what they need to do their job is crucial.
  • Management: Working with budgets, planning, creating schedules and supervising operations are all a part of the job.
  • Organization: Hotels have a lot of moving parts, from guests to maintenance, to events to budgets and scheduling. Operations managers need to keep it all organized.
  • Problem-Solving: Operations managers need to be able to think quickly on their feet and make decisions with problems come up.
  • Marketing: The manager should be able to market the property effectively, and have the ability to think strategically and creatively.

Job Requirements

Min Required Experience:

3 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Hotel Management

Other Requirements:

  • HND or higher in Hospitality & Catering management     
  • 3-4 years of work experience in hotel operations 
  • Less than 35 years old
  • Flexible and able to stay in hotel if need be
  • Lives in Lagos (Lekki-Ajah area is preferred)    
  • Have computer skills (MS word, excel and power point)  
  • Social media skills: Instagram, Facebook, Twitter
  • Experience with Online Travel Agents

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About Star Works Hospitality

  • Type: Private
  • Headquarters: Osborne Foreshore Estate, Ikoyi, Lagos

Star Works Hospitality is a boutique consultancy firm, specialized in designing and implementing programs for mystery shopping, consultation, human resources re-organization, recruitment, training and...Know More about Star Works Hospitality

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