Service Level Reports Assistant

Assist to Hire

Apply on External Site May 10, 2017
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Job Details

·        Be responsible for initially processing and filtering the data

·        Generate and issue the daily, weekly and monthly report

·        Analyze the data to confirm whether performance criteria is fulfilled

·        Generate reports for any ad-hoc requests from management

·        Support SLA manager in creating dashboards and maintain all the historical data for future reference

·        Act as a focal point for any tool issues and follow-up with tools support team for resolution

·        Follow up the issues for improving Service performance.

 

Job Requirements

Min Required Experience:

Not Specified

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:

·         Working knowledge of MS Office with more focus on MS Excel.

·         Good analytical skills and should be able to work with large amounts of data.

·         4 Years University degree in technical field or equivalent experience

 

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