Jumia Nigeria is recruiting for fulltime Customer Education / CRM Analyst.
Jumia Group is a leading global incubator of start-ups. We started operating in Africa in 2012 and since then have launched multiple successful companies, such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs, Jumia Car, Jumia Services
We are currently looking for talented people to join our team and embark on an exciting journey in the core of business development, to fill the vacant position below:
Job Title: Customer Education / CRM Analyst
Location: Lagos Job Type: Full time Department: Customer Experience
This role will work directly with teams across Jumia Group to build successful messaging experiences across Jumia businesses by testing and developing automated messaging programs, seeking out new content sources, and executing a best-in-class customer experience.
You will be responsible for push notifications and emerging messaging channels, collaborating with a team of marketing specialists and product managers on the holistic outbound messaging experience Jumia creates.
Ownership of highly visible customer programs and campaigns including responsibility for messaging, scheduling, testing, measuring and analyzing new opportunities based on customer and business data
Own campaigns from end to end - manage targeting and segmentation, messaging, content and design, planning, build and execution as well as reporting on individual campaign results and bigger picture trends.
Compile, analyze, and present performance metrics on automated messaging programs, identifying opportunities.
Help build customer knowledge of products and online services through fun campaigns, and our online community, email newsletter and automated nurture program
Collect and select content material from each vertical to prepare monthly newsletters.
Develop and implement communications initiatives that build solution preference throughout the buying process
Develop, edit, and publish core content as aligned with our brand guidelines (for Twitter, Facebook, Instagram).
Easily convey, in your writing, the top benefits and value propositions for our products and services
Develop, execute and manage e-commerce strategies and programs including promotions, creative, email, web, direct mail, and marketing collateral through leadership, innovation and process improvement.
Min Required Experience:
Qualifications and Experience
A Degree in Marketing, Communications, Business, Technology, or related field.
3+ years of experience in demand generation and outbound marketing campaign execution, experience in retail or consumer marketing experience a plus.
2+ years of experience planning & delivering CRM campaigns using online channels (email, in app push, re-targeting)
Demonstrated ability to create results from designing promotional programs and communication strategies
Strong experience with Salesforce, WordPress, and MailChimp (or other marketing automation solutions)
Proficiency with HTML, HTML5 and CSS is a plus
Exceptional writing/editing skills and the ability to adopt the style, tone, and voice of our business
Demonstrable expertise in driving Email and/or Push Messaging marketing strategy as well as campaign execution, from end-to-end.
Proven experience writing content for multiple content and channel types, including social media, web, email, podcast scripts, video questions, infographics and long-form print materials
Capable of enhancing materials using a variety of multimedia formats, including, but not limited to: presentations, simulation, video, sound, animation, etc.
JUMIA is a Nigerian online shopping site for a wide range of electronics, fashion, home appliances and kid’s items. The business was founded in 2012 by a team that included Jeremy...Know More about Jumia Nigeria
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