Stanbic IBTC Bank

Client Services Officer - South West 

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Job Description

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the vacant position below:


Job Title: Client Services Officer - South West
Job ID: 22781
Locations: Oyo, Ogun, Ondo, Ekiti, Kwara, Osun
Job Sector: Banking


Job Details

  • Retail & Business Banking

Job Purpose

  • To render frontline service support

Key Responsibilities/Accountabilities
Control chequebooks:

  • Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

  • Receive and handle ATM cards according to laid-down policies and procedures.
  • Ensure the ATM cards are locked away overnight.
  • File ATM cards in received-date order.
  • Handle retained ATM cards according to laid-down procedures.
  • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
  • Dispatch and receive ATM cards to/from away branches.
  • Attend to all telephonic enquiries regarding ATM cards.

Statements:

  • Issue off-cycle statements at customer’s instance and take charges as appropriate
  • Keep records of all source instructions from customers

Reactive selling:

  • Identify cross-selling and migration opportunities and sell products/services reactively.
  • Participate in tactical sales/marketing activities as required.

SIPML Management:

  • Attend to all pension enquiries
  • Processing of NSITF transfer.
  • Processing of deceased person benefit withdrawal.
  • Print statement of account and registration certificate for the client
  • Cross sale.
  • Processing of client withdrawal application.
  • Processing of client change of account information and signature
  • Render daily report on applicable platform.

SIAML Management:

  • Attend to all Asset management enquiries
  • Processing of client change of account information.
  • Processing of deceased person redemption
  • Print statement of account and registration certificate for the client
  • Dispatch all document to appropriate unit after execution
  • Processing of client subscription.
  • Processing of client redemption
  • Cross sale

    Job Requirements
    Minimum years of experience

    0

    Other Requirements

    Preferred Qualification and Experience

    • A Bachelor's degree in any related field
    • 0 - 2 years banking experience, preferably interfacing with customers.
    • Strong relationship management background.
    • Experienced in upholding the highest levels of service.
    • Experience in completing credit applications successfully.

    Knowledge/Technical Skills/Expertise:

    • Relevant business/financial qualification
    • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
    • Demonstrate high levels of computer literacy - able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

    This job is no longer accepting applications.

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    About Stanbic IBTC Bank
    Stanbic IBTC Bank PLC is a Nigeria-based financial institution engaged in the provision of corporate, investment, business and personal banking products and solutions. The Bank is active within the three business segments: Individual Banking, which covers transactional banking, savings and investing, wealth management, borrowing, bancassurance and self-service banking, such as automated teller machine (ATM), Internet banking and fraud awareness; Business Banking segment focuses on institutional ...
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    Job Summary
    Published
    June 5, 2017
    Offer Type
    fulltime
    Experience
    Minimum of 0years
    Location
    Oyo /Ogun /Ondo /Ekiti /Kwara /Osun
    Salary Range
    N0.00 - N0.00K
    Deadline
    June 16, 2017
    Specialization
    Customer Service
    Industries
    Banking / Financial Services
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