Sales Service Executive / Customer Care Unit

A Major Financial Institution - (See More Jobs)

June 21, 2017
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A Major Financial Institution is recruiting for fulltime Sales Service Executive / Customer Care Unit.

Job Details

Our client ,a major financial instituition is in seacrh of dedicated,smart,and IT savvy graduates for Customer care opportunities in specific locations across the country.


  1. Welcome customers as they arrive into the banking hall with a warm and pleasant disposition.
  2. Provide customers and visitors with useful information on banks products and services
  3. Guide and manage customers seamlessly within the banking hall, ensuring TAT is achieved
  4. Provide support for security guards in queue management
  5. Act as the "Quality Control Officer" with respect to ensuring that the branch is clean and well maintained.
  6. Report all perceived negative/suspicious observations to the HBO/HCSU/Customer Care Unit for
  7. resolution.
  8. Support the customer service desk at all times, ensuring that customers are continually delighted.
  9. Any other function as may be assigned by the HBO/HCSU/ Customer Care Unit.

Key Performance Indicators.

  1. Customer feedback on customer experience
  2. Timely rendition of weekly report

Job Requirements

Min Required Experience:

0 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:


 ·    BSC/HND or its equivalent.

·         Candidate should be IT savvy

·         Candidate should not be above 26yrs

·         Candidate should reside close to the recommended branches which are listed below .(EDO STATE.)

1.       Benin- Ugbowo

2.       Auchi ,Igarra Road

3.       Dawson Road

4.       Agbor Road, Benin

5.       Mission Rd,Benin

6.       Akpakpava Benin

7.       Benin Akpakpava 2

8.       Benin- Airport Road

9.       Iguobazuwa

10.   Iruekpen

11.   Ekpoma

12.   Igueben

13.   Uromi 


  1. · Courteous, respectful and cultured
  2. · Friendly disposition
  3. · Good Communication skills
  4. · Good interpersonal skills
  5. · Basic knowledge on bank’s products and services.
  6. · Industry knowledge
  7. · Physical stamina
  8. · Tolerant
  9. · Positive attitude


Key Competency Requirements

  1. Banks Products and services.

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About Mactay Consulting

  • Type: Private
  • Headquarters: MacTay House, 5, Prince Adelowo Adedeji Street, Off Admiralty Way, Lekki, Lagos

MacTay Consulting has been in existence for over 28 years in Nigeria. We are a member of TACK and TMI, international consulting companies operating in over 60 countries and with a combined experience ...Know More about Mactay Consulting

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