Our client ,a major financial instituition is in seacrh of dedicated,smart,and IT savvy graduates for Customer care opportunities in specific locations across the country.
- Welcome customers as they arrive into the banking hall with a warm and pleasant disposition.
- Provide customers and visitors with useful information on banks products and services
- Guide and manage customers seamlessly within the banking hall, ensuring TAT is achieved
- Provide support for security guards in queue management
- Act as the "Quality Control Officer" with respect to ensuring that the branch is clean and well maintained.
- Report all perceived negative/suspicious observations to the HBO/HCSU/Customer Care Unit for
- Support the customer service desk at all times, ensuring that customers are continually delighted.
- Any other function as may be assigned by the HBO/HCSU/ Customer Care Unit.
Key Performance Indicators.
- Customer feedback on customer experience
- Timely rendition of weekly report