A Major Financial Institution

Sales Service Executive / Customer care unit

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Job Description

Our client ,a major financial instituition is in seacrh of dedicated,smart,and IT savvy graduates for Customer care opportunities in specific locations across the country.

KEY RESPONSIBILITIES

  1. Welcome customers as they arrive into the banking hall with a warm and pleasant disposition.
  2. Provide customers and visitors with useful information on banks products and services
  3. Guide and manage customers seamlessly within the banking hall, ensuring TAT is achieved
  4. Provide support for security guards in queue management
  5. Act as the "Quality Control Officer" with respect to ensuring that the branch is clean and well maintained.
  6. Report all perceived negative/suspicious observations to the HBO/HCSU/Customer Care Unit for
  7. resolution.
  8. Support the customer service desk at all times, ensuring that customers are continually delighted.
  9. Any other function as may be assigned by the HBO/HCSU/ Customer Care Unit.

Key Performance Indicators.

  1. Customer feedback on customer experience
  2. Timely rendition of weekly report
Job Requirements
Minimum years of experience

0

Other Requirements

Qualifications

· BSC/HND or its equivalent.

· Candidate should be IT savvy

· Candidate should not be above 26yrs

· Candidate should reside close to the recommended branches which are listed below .(EDO STATE.)

1. Benin- Ugbowo

2. Auchi ,Igarra Road

3. Dawson Road

4. Agbor Road, Benin

5. Mission Rd,Benin

6. Akpakpava Benin

7. Benin Akpakpava 2

8. Benin- Airport Road

9. Iguobazuwa

10. Iruekpen

11. Ekpoma

12. Igueben

13. Uromi

Requirements

  1. · Courteous, respectful and cultured
  2. · Friendly disposition
  3. · Good Communication skills
  4. · Good interpersonal skills
  5. · Basic knowledge on bank’s products and services.
  6. · Industry knowledge
  7. · Physical stamina
  8. · Tolerant
  9. · Positive attitude

Key Competency Requirements

  1. Banks Products and services.

This job is no longer accepting applications.

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About Mactay Consulting
MacTay Consulting has been in existence for over 28 years in Nigeria. We are a member of TACK and TMI, international consulting companies operating in over 60 countries and with a combined experience of over 80years.Our global network of partners and experience means that our clients enjoy all the benefits of a local office, while drawing upon our multi-cultural knowledge and global delivery resource – whenever required.MacTay’s approach is to work together in partnership with our cl...
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Job Summary
Published
June 21, 2017
Offer Type
fulltime
Experience
Minimum of 0years
Location
Edo
Salary Range
N600,000.00 - N0.00K
Deadline
June 23, 2017
Specialization
Banking /Sales / Business Development
Industries
Banking / Financial Services
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