Clinical Operations Officer

Jemi Neil Consulting - (See More Jobs)

August 08, 2017
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Jemi Neil Consulting is recruiting for fulltime Clinical Operations Officer.

Job Details



Our client, a reputable Occupational Health Clinic & Diagnostic Centre has given us the task to source a Clinical Operations Officer with quality hands-on work experience in Clinical and Operations Management of a Diagnostic Centre.

The client's clinic and diagnostic center’s branch office is located in Port harcourt, Rivers State.


The Clinical Operations Officer manages the operational daily affairs of the clinic and diagnostic center. She/he oversees the execution of operational activities with an eye for quality assurance/quality control. She/he will inculcate a reasonable blend of medical equipment knowledge, basic accounting, inventory, project management, facilities management, vendor’s management and people management holistically.

He/she will be expected to perform the following duties:



  • To manage all regulatory requirements ensuring strict compliance and up to date documentation.

  • Represent the organization when dealing with regulatory authorities

  • Assist the Operations Manager in supervising both Lagos and Port Harcourt Lifeheck branches in operational activities.

  • Ensure smooth operational running of our busy clinic and diagnostic center.

  • To develop and implement holistic tools and supervisory documents to ensure compliance to operational processes and policies.

  • To take responsibility for maintaining operational set quality standards.

  • To ensure that activities requiring smooth running of clinic and diagnostic center are implemented.

  • To prepare and ensure submission of weekly and monthly reports on strategic operational activities.



  • Manages and monitors all inventory and stock across all clinical and non-clinical units to ensure utmost efficiency.

  • Managing the store, laboratory, supplies etc.

  • Prevention of stock outs by ensuring stock levels are within acceptable set limits

  • Manages all documentation pertaining to inventory management across the Lifeheck Clinics

  • Prevention of wastage and pilferage

  • Ensure proper periodic reporting of departmental utilization

  • As much as possible, ensuring that all units adhere to the approved inventory lists

  • Liaising with all clinical and non-clinical teams to determine efficiency of approved inventory lists; making recommendations for removal and inclusion of inventory items

  • Prompt submission of Request for Supply for Procurement


Supplier Management

  • Responsible for dealing with all registered suppliers

  • Negotiating and liaising with suppliers to ensure prompt and efficient Supply of ordered goods to clinics

  • Ensure proper validation of Supplier deliveries including proper documentation required for validation

  • Ensure proper accounting/administration of Supplier invoices and prompt submission to Accounts/Finance

  • Proper record keeping of all Requested stock Items to ensure prompt and efficient periodic review of historical records of item utilization

  • Sourcing and auditing suppliers; making recommendations for Supplier registrations

  • Assists with periodic/quarterly market price review of all registered inventory items


Equipment Maintenance

  • Manages equipment maintenance calendars to ensure efficient preventive maintenance of all medical and non-medical equipment and appliances

  • Keeps a log and maintains good relationships with registered equipment engineers/technicians to ensure service continuity

  • Takes responsibility for the status of all equipment and ensures they are up and running at all times

  • Supervises to ensure the proper use of all equipment to ensure that users adhere to quality and safety protocol to prevent accidental and negligent damage

  • Keeps a record of all equipment maintenance and repairs

Damage Management

  • Opens and maintains damages log to track all damages across the facility

  • Checks the log book daily to ensure all damaged appliances are fixed with a lead time of 48hrs for repairs

  • Keeps a log of maintenance artisans, engineers and efficiently manages these

  • Negotiates with artisans and maintenance personnel to ensure quality and cost control

  • Inspects all building appliances such as sockets, electrical points, plumbing etc. weekly to ensure they are in good working condition. Ensures an up-to-date weekly log book is filled for this task.

Generator Care

  • Ensures the generator is in good working condition at all times

  • Manages Diesel and Petrol Supply to ensure utmost efficiency and prevent pilferage

  • Manages and Monitors Diesel log and usage

  • Ensures the generator is properly managed by users and all Quality and safety guidelines are adhered to ;also ensures all relevant maintenance logs are filled and up to date

  • Ensures proper preventive maintenance of all generators

Water Purification

  • Ensures that tap water is clean at all times

  • Ensures adequate water purification

  • Ensures that water is available at all times within the facility

Pest control

  • Ensures that the facility is devoid of pests at all times

  • Recommends and supervises quarterly fumigation of the entire premises

  • Monitors the premises for pest infestation

Refuse Disposal

  • Responsible for ensuring refuse is discarded on time

  • Manages refuse disposal company

  • Ensures that refuse area is extremely clean and refuse well covered at all times

  • Ensures proper segregation and management of waste

Housekeeping roles

  • Ensure the premises is extremely clean at all times of the day

  • Supervises the cleaning log book and directs the cleaning department

  • Conducts random checks on the cleaning department

  • Carries out a spot check of the external environment weekly

  • Ensures all cleaning materials are available at all times and manages housekeeping imprest


Provides support to the clinical team as required.


  • General staff supervision to ensure proper conduct in line with organization standards e.g. staff punctuality, conduct, dressing etc.

  • Training and on-boarding of new staff on Standard Operating Procedures (SOP'S) and other relevant areas

  • Ensure and supervise periodic training of staff in Clinical and non-clinical aspects.

  • To ensure the delivery of BLS and ACLS Training to our new staff or clients as the need arises

  • To Support the Human Resources team in identifying staffing requirements and Staff recruitment

  • To work with HR to develop policies and process documents necessary for startup and successful running of Operational units

  • Manage staff roaster and overtime log to ensure that all roles are adequately manned at all times

  • Manages the engagement of locum staff

  • Supervise and conduct performance assessments for Administration and Operational team members as assigned.


  • Manages the front desk officers and all staff to ensure utmost customer service

  • Manages all client complaints and dissatisfaction at the point of service

  • Manages any crisis issue that may arise in the cause of providing service


  • Ensures that all client results and reports are submitted on time

  • Manages the report tracking system

  • Flags late reports and ensures urgent resolution of bottlenecks


  • Carries out periodic audits to ensure strict adherence to set internal operational processes


  • Periodically prepares and submits basic facility operational budgets

  • Works with Accounts to monitor set budgets and keep in line with this

  • Supervises and validates daily register with the Internal and External Authorization forms as a means of revenue assurance

  • Maintains a record of all supplier invoices and expense documents

  • Ensures that all cash received is appropriately banked and accounted for

  • Ensures that Accounts/Finance have access to daily client reports and works with them to ensure the efficient billing of clients

  • Follows up with Accounts receivables

Job Requirements

Min Required Experience:

4 year(s)

Min Qualification:

Bachelor's Degree/HND

Other Requirements:



  • Practice Management, General Business or any related field.
  • B.Sc./HND in Nursing or medical field is a strong advantage.
  • Project management and Quality Assurance/Quality Control (QA/QC) certifications will be given strong consideration.


  • A minimum of four (4) years working in an operations or administrative role in a reputable and busy Diagnostics center or clinic.
  • Experience working in a primary care practice or integrated care delivery system preferred.

  • Demonstrated experience and proficiency with tools, technology and systems typically found in a healthcare environment (I.e. Microsoft Office Suite, patient records systems, EMR systems etc.).


  • Analytical and problem-solving skills.

  • Excellent personal organization and business administration skills.

  • Proficiency in Microsoft Office Packages.

  • Excellent oral and written communication skills.

  • Must be able to respond flexibly to changing circumstances

  • Must be accountable and be a person of integrity

  • Must be proactive and result orientated

  • Must be able to use initiative and work with minimal supervision

  • Excellent time management skills

  • Demonstrated experience leading and managing complex projects through completion.

  • Maintain current knowledge of federal, state and local regulations and policies regarding Medicare and Medicaid in Nigeria.

  • Ensure all business processes are within regulatory standards.

  • Communicate with others in a clear, understandable and professional manner on the phone and in person; and the demonstrated use of good written and verbal communication skills.

  • Effective project management skills, including the ability to plan, organize and schedule work in an efficient and productive manner, focusing on key priorities and meeting deadlines.

  • Exhibit sound judgment in decision-making.


  • Out of location client site and weekend work required.

  • May be required to work on Public holidays when diagnostic center is opened to clients.

Interfacing with: Clients Relations Officer, Sales Manager, Head Life Check, Business Development Manager, Laboratory Scientist, Radiologist, Occupational Health Nurse.

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About Jemi Neil Consulting

  • Type: Private
  • Headquarters: 208B Isale eko Avenue Dolphin Estate Ikoyi, Lagos Nigeria

Jemi-Neil Consulting is an organization with two core diverse areas: International Education Consultancy (University & College Placements) & Human Resources Consultancy focusing on executing various H...Know More about Jemi Neil Consulting

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