Customer Service Associate

Timekeepers International Limited
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Job Description

Timekeepers International Limited (Timekeepers) is a limited liability company and was registered in Nigeria in the year 2009. Born with many years of experience, it was set up with the aim of importing watches, jewelry and accessories from some of the world’s leading brands for the purpose of distribution and retailing primarily in Nigeria and then the West African Sub-region.Customer Service Assosicate
Location: Oyo
Experience: 2 year(s)
Course of Study: Social Sciences
Required Grade: Any

Location: Ibadan, Oyo State

Details

  • The customer service associate is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers and team members at all times.
  • Resolve customer complaints via phone, email, mail, or social media.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly with a smile at all times at the store.
  • Take payment information and ensuring other pertinent information such as customer’s name, email addresses, phone numbers, date of birth, anniversaries, etc are properly registered.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Assist customers to place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Compile reports on overall customer satisfaction.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
Job Requirements
Minimum years of experience

2

Other Requirements

Requirements:

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • OND or SSCE (with 2 years retail experience) preferred.

Customer service representative top skills & proficiencies:

  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Market Knowledge
  • Documentation Skills
  • Listening Skills/Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • Negotiation
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Problem Solving
  • Organizational Skills
  • Adaptability
  • Ability to Work Under Pressure
  • Computer Skills
  • Supervisory Responsibility
  • This position has no supervisory responsibilities.


Work Environment

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, watches, jewelries, fragrances, cabinets, etc.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work

  • This is a full-time position. Days and hours of work are Monday through Saturday between 8:00 a.m. to 9 p.m.

Remuneration
Attractive

Method of Application
Applicants should send CVs to nike@timekeepers-ng.com

This job is no longer accepting applications.

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Job Summary
Published
September 19, 2017
Offer Type
fulltime
Experience
Minimum of 2years
Location
Oyo
Salary Range
N0.00 - N0.00K
Deadline
October 3, 2017
Specialization
Customer Service
Industries
Ecommerce / Retail / Wholesales
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