Customer Service Officer

Culminate Consulting - (See More Jobs)

September 16, 2017
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Culminate Consulting is recruiting for fulltime Customer Service Officer.

Job Details

Culminate Consulting is a professional service firm into the business of Recruitment, Training, Outsourcing and ISO 9001: 2015 QMS, HSE, OSHA Implementation. We have worked extensively across diverse sectors of the economy ranging from Telecommunication, Banking &Finance, Information Technology and Oil & Gas.

Job Title: Customer Service Officer

Job Description:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

Job Requirements

Min Required Experience:

1 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:

Qualifications/Requirements

  • 0-4 years customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Bsc degree in any relevant field

Interested and qualified candidates should send their CV, with the relevant position applied for and the location as the subject of the mail.

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About Culminate Consulting

  • Type: Private
  • Headquarters: Lagos

Culminate Consulting RC1052798 is a professional service firm into the business of Recruitment, Training, HR outsourcing, ISO Management Systems and Outdoor, BRT Bus Advertisement (Brands and Communic...Know More about Culminate Consulting

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