Customer Service Representative

Enroyale Global Services Limited
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Job Description

ENROYALE GLOBAL SERVICES LIMITED is a World-Class Consulting Firm with specialization in Human Resource Management, Management Consultancy Services, Business Development Consultancy Services and Capacity building Services. We are committed to our client’s development and growth through the introduction of internationally proven innovations, ideas, products and services to our client which are aimed towards enhancing the productivity of their organization. At EGSL, our services draw on the experience and skills we have obtained from being at the forefront of international development and we continually build on our extensive practical expertise and knowledge.

Job Detail
Location: Abuja
Experience: 2year(s)
Course of Study: Social Sciences
Required Grade: Any

Details:

  • We are seeking to hire Female Customer Service personnel on behalf of our client. The candidate would interact with customers to provide and process information in response to inquiries, concerns and requests about the company product and services.

DUTIES AND RESPONSIBILITIES

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Recommend potential products or services to management by collecting customer information and analysing customer needs
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Assist with placement of orders, refunds, or exchanges
  • Inform customer of deals and promotions
  • Handle changes in policies or renewals
Job Requirements
Minimum years of experience

2

Other Requirements

SKILLS, ABILITIES AND KNOWLEDGE:

  • Interpersonal skills
  • Communication skills - verbal and written
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Ability to multi-task, prioritize, and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters

JOB QUALIFICATION

  • Applicants must have a degree in Business Management or any other related course
  • Proven customer support experience or experience as a client service representative.
  • Applicant must have at least minimum of 2 years relevant experience

Salary: 50,000

Applicants must be resident in Abuja.

Method of Application

Applicants should send CVs to Careers@enroyale.com

This job is no longer accepting applications.

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Job Summary
Published
September 29, 2017
Offer Type
fulltime
Experience
Minimum of 2years
Location
Abuja
Salary Range
N0.00 - N0.00K
Deadline
October 13, 2017
Specialization
Customer Service
Industries
Consulting
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