Ivy Heights – Do you need to outsource your human Resource function or just need professional services to deliver results on budget; Ivy Heights can build a solution tailored for your business. With professionals with over 10 years of experience in business administration; we take pride in delivering intelligent solutions and efficient services for our clients.
We are recruiting to fill the position below:
Job Title: Head of Operations
The Head of Operations will be required to lead, manage and drive performance of the company. You will be responsible for creating and executing operational strategy with further responsibilities including:
- Ensure costs are maintained within forecast and flexed appropriately with volume and that efficiencies are evident and reinvested in service enhancements.
- Provide a world class service to our clients customers by continually challenging service levels to ensure the business is market leading.
- Set high standards, developing and implementing leading solutions; being part of the wider operational solution for the division.
- Represent the Operations Director at customer meetings and business development meetings.
- Lead, motivate, empower and develop leaders to execute service excellence by ensuring people management plans, processes and systems are in place and appropriate procedures are followed.
- Manage and monitor the performance of the Team against agreed performance objectives; meeting regularly with the teams to include one to ones, appraisals, listening groups and team meetings.