Flexedge Limited - Our client, a telecoms company that delivers customized innovative mobile applications and it solutions, seeks to fill the vacant position below:
Job Title: Male Technical Support Officer - VAS
The Technical Support Officer is to deliver service and support to end-users, Interact with customers to provide and process information in response to queries, carryout installation, upgrades and configurations on all Company products and services and to accomplish information systems and organization mission by performing the following duties:
- To interface with Customer service operatives and technical staff on VAS related issues and provide quality customer technical support (remote and on- site).(24/7)
- To install, upgrade and configure company products/services on Mobile Network Operator sites and work/Interface with deployment teams and third parties.
- To coordinate integration activities of VAS solutions with the backend team and third party partners and interface with MNOs in making necessary implementation and resolving faults.
- To prepare Mobile Network Operators and VAS integration documents.
- To ensure and control quality Deployment and integration of new Nodes
- To perform daily/routine checks on VAS platforms and Initiate preventive and corrective action to systems support.
- To monitor and carry out acceptance testing of new features or design, software & hardware upgrades/enhancement activities.
- To carry out UATs (User Acceptance Tests) of VAS products from CPs (Content Providers)
- To provide dynamic and workable solutions to support Technical Department requests.
- To work closely with Content team and ensure content are uploaded properly.
- To liaise with Mobile Network Operators and third party content providers to resolve technical/customer related problems, escalate technical issues/problem to appropriate units and follow up to ensure timely and proper resolution.
- To liaise with development team, product managers and account managers, to implement new services and provide technical support for escalated issues.
- To perform any other duties as may be assigned from time to time.