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Enroyale Global Services Limited is recruiting for fulltime Customer Service Representative.
Enroyale Global Services Limited is a World-Class Consulting Firm with specialization in Human Resource Management, Management Consultancy Services, Business Development Consultancy Services and Capacity building Services. We are committed to our client’s development and growth through the introduction of internationally proven innovations, ideas, products and services to our client which are aimed towards enhancing the productivity of their organization.
We are recruiting on behalf of our client, to fill the position below:
Job Title: Customer Service Representative Location: Owerri, Imo
We are looking to hire a qualified Customer Service Representative.
The candidate will provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering.
The position ensures that guests are happy from the moment they step into the hotel until they leave.
Responsible for accurate check in and out of guests.
Handle requests from guests as they come in.
Be available to deal with escalated callers or guests and answer questions in regard to a day’s daily activity.
Have good judgment or discernment on the phones when talking to guests when it comes to unique requests.
Communicate with housekeeping in regards to rooms and issues.
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions.
Handle customer complaints and provide swift resolutions to com