Holdent International Limited was incorporated as a limited liability company on October 5, 1999. We opened business as a manufacturing concern with a vision to fill the gap created by the ban on importation of certain groceries.
Holdent is a joint venture concerned with employing Nigerian investment and management skills alongside Indonesian technical support. The benefit of this intercontinental relationship has created some of the most enduring brands in Nigeria today.
If you have the talent and motivation to help us succeed you’ll find we are equally committed to helping you reach your full potential too.
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.