Holdent International Limited

Customer Service Executives

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Job Description

Holdent International Limited was incorporated as a limited liability company on October 5, 1999. We opened business as a manufacturing concern with a vision to fill the gap created by the ban on importation of certain groceries.

Holdent is a joint venture concerned with employing Nigerian investment and management skills alongside Indonesian technical support. The benefit of this intercontinental relationship has created some of the most enduring brands in Nigeria today.
If you have the talent and motivation to help us succeed you’ll find we are equally committed to helping you reach your full potential too.

Job Summary
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Primary responsibilities

Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.

Job Requirements
Minimum years of experience

1

Desired Skills
Customer Service /customer focus /Customer care skills /Customer Relationship Management /Customer Service Skills /Customer Service and People Management
Other Requirements

Minimum ND certificate holder.

2 years working experience.

Quality focus.
Outstanding Customer service.
Market knowledge.
Communication skills.
General word processing.
Filing, copying and faxing.
Collation and distribution of minutes, reports and other documents.
Dealing with incoming and outgoing mail and general emails.
Analytical minded and be a fast learner.
Confident and possess leadership skills.
Intelligent don't confuse with academic.
Must be hardworking, diligent and trustworthy.
Must be ready to be part of a team and work with a team to meet tight schedules.
Must be able to handle tough fast environment.

Ability to:

Perform duties independently under general, minimal supervision within specific assignments, management and procedural practices.

This job is no longer accepting applications.

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About Holdent International Limited
Holdent International Limited was incorporated as a limited liability company on October 5, 1999. We opened business as a manufacturing concern with a vision to fill the gap created by the ban on importation of certain groceries.Holdent is a joint venture concerned with employing Nigerian investment and management skills alongside Indonesian technical support. The benefit of this intercontinental relationship has created some of the most enduring brands in Nigeria today....
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Job Summary
Published
December 6, 2017
Offer Type
fulltime
Experience
Minimum of 1years
Location
Lagos
Salary Range
N900,000.00 - N2,200,000.00K
Deadline
January 2, 2018
Specialization
Sales / Business Development /Customer Service
Industries
Trade / Services
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