Customer Relationship Manager

Saro Agro Sciences Limited - (See More Jobs)

January 10, 2018
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Saro Agro Sciences Limited is recruiting for fulltime Customer Relationship Manager.

Job Details

Saro Agro Sciences Limited is the leader in the Nigerian Crop Protection Industry. We are a wholly indigenous company, committed to the provision of dependable solutions to crop production problems in a distinctive, rewarding and responsible way. We have our Head Office located in Ibadan and offices across Nigeria as well as in the West and Central African countries.

We are recruiting to fill the position below:

Job Title: Customer Relationship Manager
Location: Lagos

Job Summary

  • The CRM’s role is to work with customer service, marketing staff and operations to maintain a customer-focused attitude with a focus on activities that create lifetime customers.

Primary Responsibilities

  • Deliver all information to and from customer using ICT
  • Creation of e-channel for sales
  • Will be responsible for retention campaigns, from conceptualization through to analysis. This includes idea generation, proposal preparation, overseeing the production process and overseeing execution.
  • Engage the customer in one-on-one interaction
  • Maintain long-term, post-sales relationships with existing customers
  • Act as the liaison between the customer and other departments within the company such as marketing staff and operation
  • Identify and close opportunities for improvement and growth of the product

Job Requirements

Min Required Experience:

5 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:

Qualifications

  • Minimum of a second Class upper in University degree in any of the Social Sciences, Marketing / Business, Mass communication, Public Relations or other related discipline.
  • Proven and strong CRM experience (5 years+)
  • Can demonstrate excellent Commercial judgment & acumen.
  • Understands customer management process.
  • Is experienced at managing key stakeholders.
  • Extensive experience of experiential strategy development and implementation working with 3rd party agencies.
  • Budget & cost control management

Our Ideal Candidate:

  • Must have previous managerial experience in this position
  • Must be highly innovative
  • Must have excellent interpersonal skills.
  • Must have experience with physical customer facing
  • Must have customer relationship experience either in the FMCG industry or in the financial industry
  • Must be Able to analyse customer data in terms of financials, volumes and growth
  • Proven experience in influencing customers to deliver business growth(Not picking calls)
  • Strategic Thinking
  • Must have a strong understanding of ICT
  • Ability to manage scale(Large customer base)
  • Understanding the business value of the customers
  • Age: 27 - 36 years

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