Saro Agro Sciences Limited is recruiting for fulltime Customer Relationship Manager.
Saro Agro Sciences Limited is the leader in the Nigerian Crop Protection Industry. We are a wholly indigenous company, committed to the provision of dependable solutions to crop production problems in a distinctive, rewarding and responsible way. We have our Head Office located in Ibadan and offices across Nigeria as well as in the West and Central African countries.
The CRM’s role is to work with customer service, marketing staff and operations to maintain a customer-focused attitude with a focus on activities that create lifetime customers.
Deliver all information to and from customer using ICT
Creation of e-channel for sales
Will be responsible for retention campaigns, from conceptualization through to analysis. This includes idea generation, proposal preparation, overseeing the production process and overseeing execution.
Engage the customer in one-on-one interaction
Maintain long-term, post-sales relationships with existing customers
Act as the liaison between the customer and other departments within the company such as marketing staff and operation
Identify and close opportunities for improvement and growth of the product
Min Required Experience:
Minimum of a second Class upper in University degree in any of the Social Sciences, Marketing / Business, Mass communication, Public Relations or other related discipline.
Proven and strong CRM experience (5 years+)
Can demonstrate excellent Commercial judgment & acumen.
Understands customer management process.
Is experienced at managing key stakeholders.
Extensive experience of experiential strategy development and implementation working with 3rd party agencies.
Budget & cost control management
Our Ideal Candidate:
Must have previous managerial experience in this position
Must be highly innovative
Must have excellent interpersonal skills.
Must have experience with physical customer facing
Must have customer relationship experience either in the FMCG industry or in the financial industry
Must be Able to analyse customer data in terms of financials, volumes and growth
Proven experience in influencing customers to deliver business growth(Not picking calls)
Must have a strong understanding of ICT
Ability to manage scale(Large customer base)
Understanding the business value of the customers
Age: 27 - 36 years
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