Customer Relations Manager / Client Service Personnel

Sevic Property Development Company - (See More Jobs)

January 03, 2018
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Sevic Property Development Company is recruiting for fulltime Customer Relations Manager / Client Service Personnel.

Job Details

  • Interacts with a company’s customers to provide them with information to address inquiries regarding products and services.
  • Assist in responding to customer query promptly
  • Provide outstanding customer service to all clients and communicate with them on a regular basis.
  • Provide clients with relevant documents and contracts.
  • Manage client; obtain, save client information and sending them birthday, anniversary gifts/cards and season greetings/gifts.
  • Keep clients informed promptly about events, campaigns and updates.
  • Make appointments to take clients on relevant events.
  • Compile reports and attend to company emails.
  • Attend meetings with functional manager.
  • Assist with human resources
  • Perform basic administrative and clerical duties as necessary
  • Assist with and contribute to marketing and advertising initiatives
  • Exhibit expert knowledge regarding the products and services offered
  • Set reminders and prompt functional manager on schedules or task ahead.
  • Frequently check-in with clients to confirm their satisfaction of services provided
  • Calmly handle customer complaints and work to find solutions
  • Seek assistance and report major problems to upper management
  • Assist in organizing functional manager schedules and working flow.
  • Assist functional manager in writing memos, proposals, presentations, reports and other forms of communication
  • Administer office operations - office phone management, front office tidiness, monitor login records of pool car, ensure timely payment of subscriptions.

Job Requirements

Min Required Experience:

3 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Real Estate Development

Desired Skills:

Client Support

Other Requirements:

  • Background Qualification: HND/BSc. in any relevant discipline
  • Sex - Female
  • Status - Single
  • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
  • Professional communication skills (phone, interpersonal, written, verbal, etc.).
  • Professional customer service skills.
  • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
  • Interpretation and completion of verbal and/or written instructions at a proficient level.
  • Knowledge of general office equipment (copier, fax, phone systems, etc.).
  • Knowledge of company policies, procedures and forms.
  • Confidentiality and discretion in the performance of all duties and responsibilities.
  • Time management and time critical prioritization skills.
  • Location of residence– Lagos Island, Lekki-Ajah axis preferably.

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About Sevic Property Development Company

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