Customer Relationship Manager

PALS Concierge Limited - (See More Jobs)

February 15, 2018
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PALS Concierge Limited is recruiting for fulltime Customer Relationship Manager.

Job Details

  • Interacts with a company’s customers to provide them with information to address inquiries regarding services.
  • Assist in responding to customer query promptly
  • Provide outstanding customer service to all clients and communicate with them on a regular basis.
  • Manage social media accounts and online content vreation daily.
  • Manage client; obtain, save client information and sending them birthday, anniversary gifts/cards and season greetings/gifts.
  • Keep clients informed promptly about events, campaigns and updates.
  • Compile reports and attend to company emails.
  • Attend meetings with functional manager.
  • Perform basic administrative and clerical duties as necessary
  • Assist with and contribute to marketing and advertising initiatives
  • Exhibit expert knowledge regarding the services offered
  • Set reminders and prompt functional manager on schedules or task ahead.
  • Frequently check-in with clients to confirm their satisfaction of services provided
  • Calmly handle customer complaints and work to find solutions
  • Seek assistance and report major problems to upper management
  • Assist in organizing functional manager schedules and working flow.
  • Assist functional manager in writing memos, proposals, presentations, reports and other forms of communication

Job Requirements

Min Required Experience:

0 year(s)

Min Qualification:

Bachelor's Degree/HND

Other Requirements:

  • Background Qualification: HND/BSc. in any relevant discipline
  • Sex - Female
  • Status - Single
  • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
  • Professional communication skills (phone, interpersonal, written, verbal, etc.).
  • Professional customer service skills.
  • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
  • Interpretation and completion of verbal and/or written instructions at a proficient level.
  • Knowledge of general office equipment (copier, fax, phone systems, etc.).
  • Knowledge of company policies, procedures and forms.
  • Confidentiality and discretion in the performance of all duties and responsibilities.
  • Time management and time critical prioritization skills.
  • Location of residence– Lagos Island, Lekki-Ajah axis preferably.
    • Background Qualification: HND/BSc. in any relevant discipline
    • Sex - Female
    • Status - Single
    • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
    • Professional communication skills (phone, interpersonal, written, verbal, etc.).
    • Professional customer service skills.
    • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
    • Interpretation and completion of verbal and/or written instructions at a proficient level.
    • Knowledge of general office equipment (copier, fax, phone systems, etc.).
    • Knowledge of company policies, procedures and forms.
    • Confidentiality and discretion in the performance of all duties and responsibilities.
    • Time management and time critical prioritization skills.
    • Location of residence– Lagos Island, Lekki-Ajah axis preferably.

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About Pals Concierge Limited

  • Type: Private
  • Headquarters: 1st floor, Dominion Plaza, Igbo-Efon Lekki-Epe Expressway, Lekki, Lagos.

PALs Concierge provides Nigerian citizens with counsel, guidance, representation, and processing for several categories of visas. Our Mission is to contribute to the improvement of our clients li...Know More about Pals Concierge Limited

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