Contact Centre IT Support Engineer

Invent Alliance Limited - (See More Jobs)

April 16, 2018
Subscribe to FREE job alerts.Don't miss any opportunity. Get notified of new jobs

Invent Alliance Limited is recruiting for fulltime Contact Centre IT Support Engineer.

Job Details

Invent Alliance Limited is a company specialized on creation of multi sector and multi discipline business platform with specialist partnerships for value co-creation in each of the different business segments through modern co-petition business principles. 

We are recruiting to fill the position below:

Job Title: Contact Centre IT Support Engineer
Location: Lagos

Job Description
Do you want to be a part of a collaborative team for a growing Contact Centre company? We are looking to grow our Call Center IT Support Team by bringing on talented, motivated individuals looking for a broad scope of technical support.

Responsibilities

  • Provide First level support to our Contact Centre employees for all IT-related concerns and technologies such as: Windows desktops and Windows Server, Exchange Server, Skype for Business, Active Directory, DNS, DHCP, File/Print Services, Spam/Virus Protection, VOIP telephony, Cisco networking, Google G Suite, Cisco VPN, and our own proprietary software
  • Maintain, analyze, and troubleshoot hardware, software, and computer peripherals
  • Ensure Call Center personnel are able to utilize their hardware and software; Cisco phones both hardphones and softphones, Cisco Finesse, Calabrio Call Recording, and Headsets.
  • Utilize Microsoft SCCM to image PCs and deploy software
  • Support conference room equipment and prepare rooms for vendors.
  • Deploy, configure, and maintain loaner equipment.
  • Above average communication skills and the ability to effectively communicate via phone, email, instant message and in person.
  • Troubleshoot and support our Ethernet networks (LAN/WAN) and VPN connectivity
  • Help seek out and implement ways to make all system and process more efficient
  • Above support may be for employees on-prem and/or remote workers

Job Requirements

Min Required Experience:

1 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:

Qualifications

  • B.Tech or B.Sc degree in Computer Science, Computer Engineering, IT or related fields
  • 1-2 years of current IT support experience in a Call Centre
  • Previous on-site experience with direct end-user interaction
  • A high degree of technical aptitude and troubleshooting skills
  • Solid understanding of Microsoft technologies - Active Directory experience, including user/computer, user profile, and Group Policy Object management
  • A strong sense of customer service, attention to detail, and desire for organization
  • Ability to multitask and work in a team setting
  • Experience in a helpdesk or other service-oriented IT role is a large plus
  • Scripting/automation experience with Powershell, VBScript, PHP, or Bash, a huge plus

Other traits we look for:

  • Excellent interpersonal and team building skills – willingness to work as part of a large group
  • An easy-going attitude and strong sense of humor
  • A positive, people-oriented and energetic attitude
  • An analytical, creative, and innovative approach to solving problems
  • An interest in working hard and being challenged in a fast-paced environment, and having fun while doing it
  • Lekki-Ajah residence is required

Method of Application
Interested and qualified candidates should send their CV's and Applications using the "Job Title" as the e-mail subject.

Note: Only shortlisted candidates will be contacted

If any company or recruiter demands money from you, please report to us immediately. View how to detect fake recruiters/companies Here

Sorry this Job Listing has Expired

About Invent Alliance Limited

  • Type: Private
  • Headquarters: KM 29, Alasia Bus Stop, Behind Forte Oil & Gas Station, Lekki Epe-Expressway, Lagos.

Invent Alliance Limited is a company specialized on creation of multi sector and multi discipline business platform with specialist partnerships for value co-creation in each of the different business...Know More about Invent Alliance Limited

Subscribe to FREE Job Alerts.Don't miss any opportunity. Get notified of new jobs

Job Seekers Also Viewed

More Related Jobs

Some Similiar Companies Currently Recruiting

Oriflame Cosmetics

3 Positions - Lagos

Henkel

3 Positions - Oyo

Lorache Group

1 Position - 2 Locations

Procter & Gamble

1 Position - Oyo

➝ View More Companies Recruiting
Filter Jobs
Recently Popular Jobs

Latest Jobs in Nigeria Today - Ngcareers

Ngcareers.com is Nigeria's top job search, recruitment and career website. We provide you the latest jobs and vacancies in Nigeria today.

As a job seeker you can search for jobs from latest and verified job adverts and career information from employers and recruiters in all Nigerian states. You can upload/create your resume to improve your visibility.

Our job services are FREE for job seekers. You can subscribe to Ngcareers via: Email, Facebook, Twitter or Youtube.