Support Engineer, CPT Operations- RTC

Vodafone Group Plc - (See More Jobs)

April 27, 2018
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Vodafone Group Plc is recruiting for fulltime Support Engineer, CPT Operations- RTC.

Job Details

Vodafone Group Plc is one of the world's leading telecommunications groups, with a significant presence in Europe, the Middle East, Africa and Asia Pacific through the Company's subsidiary undertakings, joint ventures, associated undertakings and investments.

Job Title: Support Engineer, CPT Operations- RTC - 000000219641
 
Responsible to provide End to End technical support operation for Vodafone group services customers and Vodafone Local Markets for all Video conferencing services and equipment, performing the proactive monitoring, deployment, patching and configuration for all Cisco/TANDBER VC network elements to achieve the desired QoS and services availability and participating in the development section within the team to develop/enhance VC tools and automation to work smart “Main Skillset: H323/ SIP/ MCU/ Cisco Telepresence VCsystems/ VCS/ ISDN GW/ Conductor/ Video Signalling/ Media Traffic/ VOIP/ PEXIP/Call Manager CMS/ TMS/PEXIP/TCS”

Key accountabilities and decision ownership

  • Incident management & Request Fulfilment
  • Resolve all incident received by network management tools
  • Perform the proactive monitoring for allVC network “Front end & Backend” for all Vodafone OpCOs
  • Attend the Vendor meeting and make sure that the SLAbetween Vodafone group and the VC vendor is met
  • Trigger the Onsite technical support team in case of hardware failure or deployments
  • Develop the required tools to apply operational efficiency
  • Manage and the system’s capacity to achieve the maximum systems efficiency
  • Join the monthly Service Review Meetings with the customer with a complete repot to track the service’ KPIs and operational trends/issues
  • Reporting function across the service elements

Job Requirements

Min Required Experience:

Not Specified

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:

Must have technical / professional qualifications:

  • Mandatory Knowledge with networking theory, CCNA and/or CCNP
  • Familiar with networking, voice & video protocols SSH, FTP protocols, SIP & H323
  • Familiar with network devices configuration
  • Familiar with Call Manager configuration
  • Database Administration background.
  • Previous experiences with applications support
  • Experience with development is a plus
  • Very Strong Conversational English skill
  • Excellent communication skills speciallyin a multicultural environment
  • Dynamic and Customer oriented

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About Vodafone Group Plc

  • Type: Public
  • Headquarters: London

Vodafone Group Plc is one of the world's leading telecommunications groups, with a significant presence in Europe, the Middle East, Africa and Asia Pacific through the Company's subsidiary und...Know More about Vodafone Group Plc

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