Associate, Information Technology

Bridge International Academies - (See More Jobs)

May 16, 2018
Subscribe to FREE job alerts.Don't miss any opportunity. Get notified of new jobs

Bridge International Academies is recruiting for fulltime Associate, Information Technology.

Job Details

Bridge International Academies is the world’s largest and fastest-growing chain of primary and pre-primary schools with more than 500 academies and 100,000 pupils in Kenya, Uganda, Nigeria, Liberia and India. We democratize the right to succeed by giving families living in low income communities access to the high-quality education that will allow their children to live a very different life. We leverage experts, data, and technology in order to standardize and scale every aspect of quality education delivery, from how and where academies are built to how teachers are selected and trained, and how lessons are delivered and monitored for improvement. We are vertically-integrated, tech-enabled, and on our way to profitability.

 

Information Technology at Bridge 

Location: Ife/ Modakeke/ Ikire/ Oshogbo, Osun State

About the Role

The IT Department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop and mobile support to all business users. The department is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision throughout the business.

 The IT Associate, will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement and efficient operation of IT functions. Additionally, the role will include responsibility for ensuring the security and integrity of IT operations and systems.

 The flexibility to work outside normal business hours is integral to this role, as is the ability to work under broad direction and minimal supervision.

 What You Will Do

The role holder will work collaboratively within the IT Team to achieve the following:                                                              

  • Provide first point of IT Support contact for all Bridge staff, covering all PC hardware, software, smartphones and tablets, as well as any associated peripherals.
  • Deploy computers and associated peripherals including new installations and redeployment of existing equipment.
  • Install and configure operating systems and software to agreed standards under the direction of the IT Manager and other immediate supervisors.
  • Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations and carrying out routine procedures.
  • Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensuring that records are kept up-to-date within the service desk system.
  • Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers or partner organizations as required.
  • Log all incidents and service requests in Bridge’s designated service desk system, where necessary login on behalf of Bridge staff
  • Manage service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
  • Ensure system and data security is maintained at a high standard, ensuring the integrity of the Bridge network is not compromised.
  • Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.
  • Work with colleagues to monitor performance of Bridge systems, ensuring that issues are appropriately escalated and resolved.
  • Provide technical assistance to project teams and undertake technical project roles when required.
  • Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department.
  • Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.
  • Provide at all times a professional, courteous and rapid response to individual users.

 

    Job Requirements

    Min Required Experience:

    1 year(s)

    Min Qualification:

    Bachelor's Degree/HND

    Desired Courses:

    Not Specified

    Other Requirements:

    Professional Requirements

    • Self-motivated and result driven with high integrity and adaptable to a fast changing work environment.
    • Demonstrate exceptional attention to detail and ability to work under pressure to meet tight deadlines
    • Exceptional self-confidence and interpersonal skills, and experience in cross-cultural team work within a fast-paced environment
    • Must be highly driven, organized and a great team player
    • Excellent communication (both verbal and written) skills
    • Planning and organizing skills
    • Able to operate with minimal supervision
    • Able to manage time effectively and set priorities appropriately
    • Troubleshoot issues in all our academies as assigned by supervisor

    Essential:

    • Excellent technical knowledge of PC/Mac hardware
    • Working technical knowledge of current protocols, operating systems and standards
    • Software and hardware troubleshooting
    • Windows desktop (7/8/10) experience
    • Microsoft Office 2010/2013 support
    • Active Directory administration
    • TCP/IP
    • Experience working and training on a variety of IT subjects and applications
    • First degree in Information Technology with 1-3 years experience

    If any company or recruiter demands money from you, please report to us immediately. View how to detect fake recruiters/companies Here

    Sorry this Job Listing has Expired

    About Bridge International Academies

    • Type: Private
    • Headquarters: P.O Box 78105-00507 Tulip House, Ground Floor Mombasa Road Nairobi, Kenya

    Bridge International Academies is the world’s largest education innovation company serving the 700 million families who live on less than $2 USD per day. We strive to provide the highest quality...Know More about Bridge International Academies

    Subscribe to FREE Job Alerts.Don't miss any opportunity. Get notified of new jobs

    Job Seekers Also Viewed

    More Related Jobs

    Some Similiar Companies Currently Recruiting

    ➝ View More Companies Recruiting
    Filter Jobs
    Recommended Trainings
    ➝ View More Courses
    Recently Popular Jobs

    Latest Jobs in Nigeria Today - Ngcareers

    Ngcareers.com is Nigeria's top job search, recruitment and career website. We provide you the latest jobs and vacancies in Nigeria today.

    As a job seeker you can search for jobs from latest and verified job adverts and career information from employers and recruiters in all Nigerian states. You can upload/create your resume to improve your visibility.

    Our job services are FREE for job seekers. You can subscribe to Ngcareers via: Email, Facebook, Twitter or Youtube.