Product Specialist

Paystack - (See More Jobs)

May 17, 2018
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Paystack is recruiting for fulltime Product Specialist.

Job Details

Paystack, Nigeria’s leading Online Payment gateway is hiring for various positions. Paystack currently processes over over $10 million for over 9,000 Merchants,  including MTN, Taxify, Domino’s Pizza, Smile Communications, Opera, God is Good Motors, Axa Mansard Insurance, and many others.

Paystack offers some interesting perks that might interest you. They are: Competitive SalaryFull Medical CoverageNew MacBook ProCatered LunchHousing Support , Smart and kind colleagues who’re invested in your growth.


About the Product Specialist Role

  • As a Product Specialist, you'll be the first point of call for all for developers and merchants looking to integrate with and build awesome things on top Paystack.
  • Together with the Customer Success team, you’ll drive Paystack’s growth engine by ensuring that businesses have a rock-solid integration, minimal downtime, and are making the most use of Paystack's product to accelerate their revenue growth.
  • You'll work with literally every team in the company, and serve as an important link between departments to ensure that all parts of the company are working in sync to provide the best possible payments experience to merchants and their customers. You'll have significant visibility into what’s happening across the entire company, so you’ll need to be a sharp, articulate problem-solver capable of the significant responsibilities entrusted to you.
  • And you’ll do all this while working extremely closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
  • This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Head of Growth.

What You'll Be Doing

You will:

  • learn everything about how Paystack’s technology operates in order to be able to answer technical questions by clients of all skill levels who’re trying to integrate with Paystack. From business owners simply looking to get paid, to seasoned developers looking to build complex systems, you’ll help give them whatever support they need to achieve their goals
  • reply to inbound requests via email, Skype, phone calls, and Slack to solve client problems
  • develop and maintain plugins
  • manage Payslack, our Slack-based developer community
  • collaborate closely with the technical and product team to report bugs, recommend product enhancements, and generally keep the product team in the loop about how successfully real customers are using the product
  • write and maintain developer documentation


    Job Requirements

    Min Required Experience:

    Not Specified

    Min Qualification:

    Bachelor's Degree/HND

    Desired Courses:

    Not Specified

    Other Requirements:

    What it takes to succeed at this role

    have a working knowledge of some of the languages and technologies we interact with most often:

    • PHP
    • JavaScript
    • Wordpress
    • Node.js

    can communicate simply and clearly in speech and in writing with both technical and non-technical audiences
    are super organized and have excellent time management skills
    have an endless capacity for patience and calm, even when everyone else is freaking out
    are interested in learning all you can about how to provide world-class customer service

    While this is NOT strictly required, it would be a plus if you:

    • have previously worked at fast-growing internet startups
    • have experience working with payments systems in Africa
    • have previous experience in customer-facing roles


    • Competitive salary
    • Housing assistance
    • Full medical coverage
    • MacBook Pro
    • Gym membership
    • Free lunch
    • Smart, kind colleagues who’re invested in your growth

    Application Deadline: 11:59 PM on May 27th

    In your application:

    • Please attach your CV / Resume
    • Attach a Cover Letter - your cover letter should explain how your skills and experiences make you uniquely qualified to excel in this role.
    • Answer the accompanying application questions - there'll be further instructions about how best to answer these questions on the application page

    If any company or recruiter demands money from you, please report to us immediately. View how to detect fake recruiters/companies Here

    Sorry this Job Listing has Expired

    About Paystack

    • Type: Private
    • Headquarters: 3 Ladoke Akintola Rd, Ikeja GRA, Ikeja

    Paystack is a payments platform that makes the online payments process seamless for both the consumers and the businesses they are trying to pay. We make easy for merchants to accept credit and debit ...Know More about Paystack

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