Job Title: Revenue Assurance Manager-Nigeria
Who We Are
Bridge believes every child has the right to high quality education and works in partnership with governments, communities, parents and teachers to deliver education to over 100,000 children in underserved communities across Africa and Asia.
Bridge leverages in-depth teacher training and support, advanced lesson plans and wireless technology to provide pupils with a meaningful and life-changing education.
Globally, there is an education crisis. Around 263 million children and young people are not in school and the number of primary school aged children not in school is increasing. Bridge is committed to helping tackle this through a data driven, evidence based approach that delivers strong schools and a great education for all.
The Bridge Approach
Education is in crisis in many countries around the world. It is estimated that 264 million children and young people are out of school, and 330 million children are in school but not learning. In addition, an extra 69 million teachers are needed to achieve the 2030 UN education goals.
Many education systems are plagued with inadequate materials and poor management systems, all leading to chronic teacher absenteeism and a lack of learning. Education reform is challenging but it is urgently required if we are to prevent another generation of children missing out. So, we work in partnership with governments, NGOs and non-state actors to address the huge education imbalance between what is available and what is needed right now — we work to bridge the gap.
We believe parents have the right to choose a school for their children and we enable families to enjoy seeing their children learn, improve and flourish at Bridge schools. We locate our schools in some of the most disadvantaged communities in the world. Families in our communities can be earning just $1.90 per person a day; a level the World Bank notes is at extreme poverty. By putting learning at the centre of all we do, Bridge has become an extremely popular choice for underserved families and low-income communities.
With plans to enroll ten million students ten years from now, Bridge offers a tremendous opportunity to grow with one of the world’s most exciting and ambitious social enterprises, with leadership roles available across a number of competencies and geographies.
As a Manager for Bridge, you join a fast-scaling global start up and will shape the organization by working closely with other departments such as People, Finance, Schools, and Technology to operationalize initiatives aimed at strengthening our Academy Operations. The challenge is not only to operate at scale, but to ensure effective delivery of a complex education service in some of the world’s most difficult operating environments.
About the Role
With over 60 academies spread across Nigeria, Bridge must ensure revenue from all sources – monthly or termly fees, uniforms, etc. – is accounted for in a transparent, efficient, and fraud-proof manner. Moreover, we must excel in clearly communicating fees to our parents and in making sure all of our customers are fully aware of how, where, and when to pay.
What You Will Do
- Fighting fraud at our academies - This will be your number 1 priority and main KPI. Bridge academies often operate in low income areas therein employing staff and receiving payments from our parents and customers. You will be responsible to design and oversee the processes and control mechanisms that will help Bridge prevent fraud, detect it, investigate on it, recover/take action on it where applicable
- Internal control - Bridge has set systems and processes across its organization (cash advance, reconciliations, procurement processes etc.). You will have the responsibility to make sure policies and processes are well set across the organization, you will independently ensure that these are water-tight and discreetly investigate on non-compliance and report to the People Operations, Operations Director, FD and MD on your findings and recommendations.
- Billing and Payment Communication- As Revenue Assurance Manager you will ensure customers are always communicated to about their bills and balances and that all such communication is effective, accurate, and timely. This requires close collaboration with our Schools, Customer Care and Software Teams. You will ensure the correct fee amounts are communicated to parents (meaning no errors in SMS or fees posters) and in ensuring that all staff and parents understand the fees. Likewise, the Revenue Assurance Manager is tasked with ensuring different promotions along with extensions are executed correctly and clearly.
- Correct Billing Execution and Pupil Status- The Revenue Assurance Manager must ensure that pupils receive the correct bills and that Operations Staff understands correct billing policy. For example, pupils who do not attend class in a particular period are not billed for that period.
- Managing Billing Issues with Customer Care- as the team that receives the majority of billing-related issues, the Revenue Assurance Manager must work closely with the CC team to ensure they are able to handle billing issues in a correct and effective manner. You will also train CC Associates and follow-up with CC Management on proper CRM ticket recording.
- Pupils Not Allowed in Class- Bridge doesn’t allow pupils in class without up-to-date accounts. Simply put - if they are allowed in class without paying, Bridge will never receive any revenue from their parents. You will be responsible for communicating this policy to academy personnel, creating and managing processes for field-based teams to identify, report, and prevent these pupils from attending class, and ensuring proper disciplinary follow through is made.
- Payment Rates and Trends- Bridge receives payments every day of the month. The Revenue Assurance Manager is tasked with analyzing the day-to-day payment trends to determine if there are any issues or less than optimal execution.
- Payment Methods- as the core deliverables are operationalized, the Revenue Assurance Manager may come up with enhanced or improved payment methods that limit fraud. The Revenue Assurance Manager will work closely with the rest of the Finance team, Customer Experience and other teams to come up with alternative payment programmes and methods.
- Uniforms- The Revenue Assurance Manager will support the Operations team by applying uniform fee waivers where applicable and oversee the back-end movement of uniform orders from a finance point of view (returns, refunds etc.). The RA Manager will also monitor the uniform profit margins and flag any inconsistencies.
Min Required Experience: 5 year(s)
Min Qualification: Bachelor's Degree/HND
Desired Courses: Not Specified
What You Should Have:
- Bachelor’s degree in finance, economics, business administration or any accounting related field
- 5 years’ experience in audit
- Excellent analytical skills and with an affinity for numbers
- Excellent Excel skills
- Eye for detail
- Project management training (Prince II, Six Sigma, Operational Efficiency etc.) as an added advantage
- Leadership potential
- Good communication skills
● A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a startup or social enterprise.
● A creative problem-solver – Growing any enterprise from scratch comes with massive and constant challenges. On top of that, Bridge works in often challenging, low-resource communities and runs on fees averaging just $6 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. Every dollar you spend is a dollar our customers, who live on less than $2 a day, will have to pay for.
● A customer advocate – Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). Every decision you make considers their customer benefit, experience, and value.
● A life-long learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.