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LearnSmart is recruiting for fulltime Customer-Oriented Service Professional.
We specialize in helping organizations to build competence in their workforce through classroom learning and e-learning in many areas of business and soft skills. Based in Lagos, we are looking for a customer-oriented service professional with superior communication skills and a great work ethic.
He or she will work directly with customers to meet their needs, answer their questions and provide support. The person in this role must also be someone who is genuinely excited to help customers – must be patient and empathetic. It must be someone who loves to talk and can put him- or herself in our customers’ shoes and advocate for them when necessary.
Our target is to ensure excellent service standards and maintain high customer satisfaction.
Manage incoming calls and develop a rapport with customers
Generate sales through excellent customer service
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet customer service call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions and process customer accounts
Follow communication procedures, guidelines and policies
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Good problem-solving skills and ability to gather customer feedback
University degree in any field
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LearnSmart is an e-learning service of Paradigm Learning through which we help individual professionals to advance their career through personal development and also offer companies an inexpensive and...Know More about Learnsmart
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