PALS Concierge Limited is recruiting for fulltime Customer Relationship Manager.
Interacts with the company’s clients to provide them with information to address inquiries regarding services. Assist in responding to clients’ queries promptly via emails, calls and social media. Provide outstanding customer service to all clients and communicate with them on a regular basis Closing deals in-person or via phone calls Manage, track, and follow-up on all clients and arrange meetings with clients. Respond to emails and phone inquiries Keep clients informed promptly about updates Compile reports and attend to company emails Assist with and contribute to marketing and advertising initiatives Exhibit expert knowledge regarding the services offered to clients. Frequently check-in with clients to confirm their satisfaction of services provided Calmly handle customer complaints and work to find solutions Having weekly meetings with team members to deliberate on ideas and share information that would improve work performance.
Min Required Experience: 2 year(s)
Min Qualification: Diploma/OND/NCE
Desired Courses: Not Specified
At least a B.Sc. / HND holder. He/she must have at least two to three years working experience in the customer service industry. Knowledge of the travel industry is an added advantage. Excellent verbal communication, listening and presentation skills. Self-motivated, proactive, good attitude with high energy and an engaging level of enthusiasm. Ability to work individually and as part of a team. Ability to multi-task, prioritize, manage time effectively and exhibit leadership qualities. Must have a good command of English and/any other indigenous language(s) Must be computer and social media savvy. Must be smart and hardworking He/she must be able to work without supervision Must have a laptop and excellent knowledge of all Microsoft packages.
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About Pals Concierge Limited
Headquarters: 1st floor, Dominion Plaza, Igbo-Efon Lekki-Epe Expressway, Lekki, Lagos.
PALs Concierge provides Nigerian citizens with counsel, guidance, representation, and processing for several categories of visas. Our Mission is to contribute to the improvement of our clients li...
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