June 25, 2018
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Lorache Group is recruiting for fulltime Call Center Agent.

Job Details

Lorache Group - Our client, an Internet Service Provider (ISP) Conglomerate is searching for a qualified candidate, an active and vibrant individual with good communication skill and exceptional unique attributes, to fill the position below:

Job Title: Call Center Agent

Location: Lagos

Job Description
Deliverables:

  • Ensure high level of Customer centric attitude to provide resolution to customer concerns
  • Ensure that calls are answered within defined threshold of 20 seconds
  • Handle Customers compliant, request and queries via inbound calls
  • Emphasis on first level trouble shooting and concern redressal
  • Maintain and build lasting customer relationships by ensuring concern attended are resolved
  • Build customers' interest in products and services for all queries been attended
  • Validate customers' contact details and share update require with supervisor
  • Ensure relevant communication, records and data are updated and recorded
  • Identifies and escalate situations requiring urgent attention to appropriate department
  • Prepare daily activities reports and share with TL / Supervisor and HOD
     

Job Requirements

Min Required Experience:

1 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:


Requirements

  • Computer knowledge
  • Internet and Tech savvy
  • Customer query resolving skills
  • Sales Acumen
  • Customer focus
  • Excel knowledge(MUST)

Language Speaking:

  • Hausa, Igbo, Yoruba and English

Qualification:

  • Relevant Company Experience Preferred, Graduate / Post Graduate
  • Experience: 1-3years

Application Closing Date
2nd July, 2018.

Method of Application
Interested and qualified candidates should forward their CV's to email using the position applied for as subject of the mail.

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