Lorache Group is recruiting for fulltime Call Center Agent.
Lorache Group - Our client, an Internet Service Provider (ISP) Conglomerate is searching for a qualified candidate, an active and vibrant individual with good communication skill and exceptional unique attributes, to fill the position below:
Job Title: Call Center Agent
Job Description Deliverables:
Ensure high level of Customer centric attitude to provide resolution to customer concerns
Ensure that calls are answered within defined threshold of 20 seconds
Handle Customers compliant, request and queries via inbound calls
Emphasis on first level trouble shooting and concern redressal
Maintain and build lasting customer relationships by ensuring concern attended are resolved
Build customers' interest in products and services for all queries been attended
Validate customers' contact details and share update require with supervisor
Ensure relevant communication, records and data are updated and recorded
Identifies and escalate situations requiring urgent attention to appropriate department
Prepare daily activities reports and share with TL / Supervisor and HOD
Min Required Experience:
Internet and Tech savvy
Customer query resolving skills
Hausa, Igbo, Yoruba and English
Relevant Company Experience Preferred, Graduate / Post Graduate
Application Closing Date 2nd July, 2018.
Method of Application Interested and qualified candidates should forward their CV's to email using the position applied for as subject of the mail.
Sorry This Job is No Longer Accepting Applications