Customer Service Travel Advisor

CornerStone Staffing - (See More Jobs)

June 01, 2018
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CornerStone Staffing is recruiting for contract Customer Service Travel Advisor.

Job Details

CornerStone Staffing - Our client, a top hotel booking, flight booking and travel portal, is recruiting suitably qualified candidates to fill the position below: 

Job Title: Customer Service Travel Advisor

Location: Lagos

Job Description
Your job as a Travel Advisor is to:

  • Give customers the best options in hotel and flight bookings
  • Give travel information
  • Increase our sales via varied communication channels

Responsibilities

  • Respond to customer questions in a timely manner either via phone, email and chat
  • Attract potential customers by answering questions/suggesting information about our products and services
  • Include a sale speech in every interaction with customer and contact proactively customers to increase bookings
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Challenge and influence hotel to improve service level and operational standards
  • Build and maintain strong working relationships with hotel’s staff
  • Completion of service reports by collecting and reporting on call log information
  • Managing daily targets and tracking progress with tool such as Excel, Google Spreadsheet and various ticketing systems
  • Building and leading cross-functional teams-able to anticipate and deliver solutions to client issues
     

Job Requirements

Min Required Experience:

3 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:


Knowledge, Skills, and Experience

  • Minimum B.Sc /HND required in any field.
  • At least 3 to 5 years of Call Centre and/or Telemarketing/ Telesales experience
  • A proven track record of working in a customer service environment is required
  • Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
  • Eloquent and customer-oriented, with experience in cold calling
  • Effective communication and interpersonal skills (both written and verbal)
  • Highly persuasive and comfortable with handling customer’s objections
  • Thrive in a fast-paced environment to consistently meet or exceed sales targets

How to Apply
Interested and qualified candidates should:
Use link to apply online

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