Male Customer Service Officer

Fadac Resources - (See More Jobs)

June 27, 2018
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Fadac Resources is recruiting for fulltime Male Customer Service Officer.

Job Details

Fadac Resources - Our client is an high performance driven firm that owns a Restaurant in Ikoyi, Lagos State. 

They are in need of experienced candidates in the capacity below:

Job Title: Male Customer Service Officer

Location: Lagos

Responsibilities

  • Manage office supplies stock and place orders
  • Prepare regular reports on expenses and office budgets
  • Maintain and update company databases
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage company’s social Media Accounts
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process.
     

Job Requirements

Min Required Experience:

1 year(s)

Min Qualification:

Diploma/OND/NCE

Desired Courses:

Not Specified

Other Requirements:


Requirements

  • Must be a Male applicant
  • Minimum of OND in Mass Communication or any related field
  • 1 - 3 years proven work experience as an Customer service Officer or in similar role
  • Close proximity to the Island
  • It requires six working days
  • Knowledge of administrative /customer service principles and practices
  • Knowledge of relevant computer applications
  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Social media skills
  • Problem analysis and problem-solving
  • Attention to details and accuracy
  • Data collection and ordering
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance.

How to Apply
Interested and qualified candidates should send their Applications and CV's to email

Note: Only candidates that fit the requirements will be contacted.

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About Fadac Resources

  • Type: Private
  • Headquarters: 7, Asiata Solarin Cresent, Ojota, Lagos State

Fadac Resources are experts in recruitment and management of talents, managing entire organisational human resource ecosystem. We are not merely reactive to situations. We initiate value-add stra...Know More about Fadac Resources

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