Massive Recruitment of Graduate Telesales Associate at Prepclass Tutor Marketplace – OND Minimum Required
Prepclass Tutor marketplace is an online education platform that allows learners or parents of learners to easily hire the services of a vetted and trained home tutor.
Prepclass is currently the largest edutech company in Nigeria by reach, size, revenue, and learning impact.
On a daily basis, we get hundres of calls, Whatsapp chats, emails, Facebook messages from different learners looking to hire a good tutor.
As a Telesales associate, your primary duty is to interact with different learners or parents of learners, engage them and book their specific learning request via phone calls, emails, Whatsapp chat, Skype. (Please note that this role is strictly in the office)
Other job details includes
· Identifying and assessing learner needs to achieve satisfaction
· Build sustainable relationships and trust with learner accounts through open and interactive communication
· Provide accurate, valid and complete information/feedback by using the right methods/tools
· Meet personal/ sales targets and call handling quotas
· Handle learner’s complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
· Keep records of learner’s interactions, process customer accounts and data
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
Min Required Experience: 2 year(s)
Min Qualification: Diploma/OND/NCE
Desired Courses: Not Specified
· Proven sales experience as a client service representative.
· Good computer literacy i.e ability to send emails, read emails, etc.
· Track record of over-achieving quota
· Strong phone contact handling skills and active listening
· Customer orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
· Ability to multi-task, prioritize, and manage time effectively
· Minimum of OND degree
· Between ages 21 – 27
· Should reside very very close to Yaba.
45k per month plus compensation and bonus depending on hitting monthly target