Old Mutual Nigeria is recruiting for contract Administrator.
Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients' circumstances.
This role is individually accountable for providing immediate response to administrative requirements in accordance with SLA parameters, in a processing environment with basic technical knowledge of corporate business.
Deliver on daily task and adheres to service and quality standards.
Provides both direct and indirect service to customers and intermediaries.
Ability to initiate reinsurance cession and recovery on timely basis
Ensure timely capturing/loading of data into operations software
Proficiency in the usage of Microsoft office for report generation and interpretation
Having a fair knowledge of group and credit life assurance products
Understanding the corporate claims management process and procedures
Respond to immediate requirement in line with standard operating procedures
Key Result Areas Operational Delivery:
Respond to immediate administrative requirements within time frame
Follows standardized processes and provides administrative support in line with business demands.
Delivers on daily task promptly.
Uses standard administrative techniques to coordinate own work.
Accountable for service delivery through own efforts.
Individually accountable for managing own time, tasks and output quality.
Makes increased contributions/effort in broadening individual skills.
Collaborates effectively with others to achieve personal results.
Accepts and lives the company values.
Performs quality checks on own work.
Adheres to service and quality standards.
Delivers, maintains and enhances work standards and quality within the given process.
Establishes and maintains relationships with internal stakeholders.
Builds and manages internal/external relationships.
Manage internal/external Customer Complaints.
Min Required Experience:
A first degree or its equivalent in relevant field
Experience in a technical operations department
Excellent communication skills (verbal and written)