Airtel Nigeria (Airtel Networks Limited) is recruiting for fulltime Area Technical Officer.
Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.
Airtel Nigeria is looking for suitable candidates to fill the role of Area Technical Officer in various locations within Nigeria.
Job Title: Area Technical Officer
The role holder will be responsible for coordinating, controlling, managing, supporting and tracking day to day network operations in the Area to ensure optimal network availability, coverage, maintaining target network KPI’s to deliver plus one network quality and customer focus.
Providing local network support for both the Sales and marketing team in the Areas to ensure the overall network management and quality.
The ATO is the Network SPOC in their respective area and executing arms of Network in the Region.
Key Responsibilities Business Support:
Interface with Zonal Business Manager to understand commercial plans and determine required network support for same
Support all power improvement and ensure OPEX saving initiatives are effectively implemented in the zone
Ensure OPEX efficiency of MSC locations by ensuring prompt payment of utility bills, effectively managing the electricity distribution companies to avert power disconnections to the data centres and reduced diesel consumption
Track and lead Correction of Zonal Network performance (Various Network KPIs and Network Availability)
Manage MS Vendor partners to ensure all the Customer Complaints in the Zone are timely Resolve
Network Interface to both internal and extern respective area and executing arms of Network in the Region.
Ensure customer issues are resolved within acceptable KPIs
Responsible for all network-related activities (Operation / Performance / Customer Complain Resolution / Optimization / Deployment in the Zone
Ensure the smooth rollout and deployment of sites and other network elements in the zone without impact on Customer Experience
Regularly review the regional coverage and quality, and identify the coverage holes in the network. Inform Planning team for the issuance of the new nominal
Ensure that special task/project required by HQ Technical is carried out in the Zone
Ensure that MS and service providers in the region receive the necessary support from both the network local and central teams
Support the validation of CAPEX request from MS partners
Ensure the adherence to applicable regulatory requirements
Follow up with all project activities in the zone
Support and audit of all Transmission, Core and Radio Network and preventive maintenance schedule audit
Review the capacity requirement in the Zone, lead the execution and validate the completion with the closure of issues
Review and validate work orders created by MS and other vendors in the zone to ensure minimal disruptions to the business
Work closely with MS Team and other service providers to prevent/reduce network failures
Advise and ensure implementation of preventive activities by MS Team in order to improve network performance
Monitor and dimension accurately for diesel requirement for Airtel owned sites
Track and ensure that ISM vendors deliver on SLAs
Ensure security and community issues do not cause delayed closure of sites
Audit and support zonal spares management to ensure availability of both critical and non-critical spares at the zonal warehouses
Ensure that all network facilities are maintained in adherence to global best practices
Ensure smooth deployment and operation of passive equipment such as Generators, Hybrid, PHCN, Telemetry and Hybrid power etc at all sites including Data Centre
Driving the MS vendor and Passive infrastructure vendors aggressively to achieve maximum Active Preventive Maintenance and Passive Preventive Maintenance compliance
Site visit to report snags on sites and ensure the correction is carried out by MS partner