Bancassurance Operations Administrator

Old Mutual Nigeria - (See More Jobs) 4 ★ 1 Reviews

August 17, 2018
Subscribe to FREE job alerts.Don't miss any opportunity. Get notified of new jobs

Old Mutual Nigeria is recruiting for contract Bancassurance Operations Administrator.

Job Details

Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients' circumstances.

We are recruiting to fill the position below:

Job Title: Bancassurance Operations Administrator

REF: 1118/NIGE/EU/Bancassurance Operations Administrator (Contract)/Nigeria/150818
Location: Nigeria
Contract: Temporary / Contract
Category: Insurance
Offer: Market Related 


  • This role is individually accountable for providing effective and efficient response to administrative requirements in accordance with SLA parameters in a processing environment with due knowledge of the Bancassurance regulatory framework for the Life business in order to maximize productivity and customer satisfaction.

Job Specification

  • Ensure timely indexing and capturing of new business vide the Bancassurance channels
  • Ensure daily operational Customer Service efficiency/delivery.
  • Responsible for the daily work flow and volumes within the turnaround time
  • Delivers, maintains and enhances service / work standards and work quality within a given process.
  • Carries out quality assurance checks / service delivery in all retail business vide the Bancassurance channel to ensure service standard compliance
  • Works closely with the Distribution team to ensure prompt response to request on the Retail bancassurance transactions
  • Efficient capturing of new business application scanned from share point and work tracker.
  • Brisk and on-track quality assurance (QA) processes within set SLA's.
  • Efficient and effective service delivery with respect to clients queries, (Certificates, Tax certificates   (Annually), new businesses, Statements (Premium and Annual) requests.
  • Responsible decision making as regards claims processes and service delivery (Cancellation, Surrender, and Cooloff, Part-Withdrawals Up till January 2018).
  • Detailed and accurate processing of end of day OIPA (Volume per status) process report.

Key Result Areas
Operational Delivery:

  • Daily indexing and capturing of new operational transactions form the Life Bancassuarance stream
  • Accountable for timely quality checks to ensure mandates do not failed passed within the time requested by customers.
  • Could be involve in the implementation of a strand of an operational project impacting Bancassurance enhancements.
  • Extensive experience in day to day delivery on Bancassuarnce business stream.
  • Ensure detail reporting of transaction flowing from the Bancassurance stream
  • Uses standard administrative techniques to coordinate own work.

Personal Effectiveness:

  • Individually accountable for client service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality.
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve personal results.
  • Collaborates effectively with others to achieve personal results.
  • Accepts and lives the company values.
  • Balances own priorities and motivating others.
  • Plans and assigns work over the applicable period vide document management system.
  • Personally responsible for day-to-day feedback and reviews of GAP1.

Quality Assurance:

  • Performs quality checks on own work.
  • Adheres to service and quality standards.
  • Delivers, maintains and enhances service / work standards and work quality within the given process.
  • Ensures daily processing complies with all appropriate product and legislative rules and requirements.
  • Develops and maintains procedural documentation.
  • Ensures that the quality of Service delivery to customers conforms to agreed service level standards.
  • Ensure customers are well informed about their policies and available products.

Relationship Building:

  • Establishes and maintains relationships with internal stakeholders.
  • Builds and manages internal/external relationships.
  • Manage internal/external Customer Complaints.
  • Enhance Customer/financial advisors relationship management.


Job Requirements

Min Required Experience:

Not Specified

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

Not Specified

Other Requirements:

Qualifications and Experience

  • A first degree or its equivalent
  • Experience in a technical operations department
  • Excellent communication skills (verbal and written)
  • Very good interpersonal skills
  • Good knowledge of MS packages (Word, Excel etc.)

Application Closing Date
29th August, 2018.

Method of Application 
Interested and qualified candidates should:
Click here to apply online

If any company or recruiter demands money from you, please report to us immediately. View how to detect fake recruiters/companies Here

Sorry this Job Listing has Expired

About Old Mutual Nigeria

  • Type: Private
  • Headquarters: 3rd Floor EDC Building 19 Adeola Odeku Road Victoria Island Lagos Nigeria

Old Mutual in Nigeria, comprising a Life Assurance and General Insurance business, is a subsidiary of Old Mutual Limited, a premium African financial services group that offers life protection, genera...Know More about Old Mutual Nigeria

Employees said "Its the "BEST" place to work".
Have you worked in this company? Share your Experience
Subscribe to FREE Job Alerts.Don't miss any opportunity. Get notified of new jobs

Job Seekers Also Viewed

More Related Jobs

Some Similiar Companies Currently Recruiting

➝ View More Companies Recruiting
Filter Jobs
Recommended Trainings
Recently Popular Jobs

Latest Jobs in Nigeria Today - Ngcareers is Nigeria's top job search, recruitment and career website. We provide you the latest jobs and vacancies in Nigeria today.

As a job seeker you can search for jobs from latest and verified job adverts and career information from employers and recruiters in all Nigerian states. You can upload/create your resume to improve your visibility.

Our job services are FREE for job seekers. You can subscribe to Ngcareers via: Email, Facebook, Twitter or Youtube.