Vodacom Nigeria is recruiting for fulltime Specialist - Vendor Management.
Vodacom Business, a wholly-owned subsidiary of the Vodacom Group, is a leading pan-African corporate connectivity and telecommunications provider that has brought affordable and reliable connectivity to Africa since 1992. In that time, we have built strong relationships in the sectors that are driving the continent’s economic growth; helping them stay connected across Africa, and to the rest of the world.
Contract Management - Manage the vendor to the responsibilities outlined in the contract and statement of work and be creative when contracts do not address certain issues.
Financial and Quantitative Analysis - Must understand the financial repercussions of vendor operations. Measure the quality and timeliness of delivery, as well as understanding core operation management variables and calculations.
Relationship Management - Control and regulate vendor performance by early adoption of vendor service offerings, co-development of functionality and operations; and advocating for the vendor where necessary.
Strategic/Big Picture Thinking - Understand how the interrelationship of processes, technologies, and people create results. Understands how to create mutually beneficial opportunities for company and vendor using this information.
Team Leadership Experience - Understand the vendors operations as is often required to manage teams of several vendor employees.
Domain Expertise - Has experience in a broad range of vendor management skill set.
Duties and Responsibilities (Specific) Measure the quality and timelines of delivery:
Ensuring that the vendor is meeting service levels set as part of the contract
Administer and track service penalties when service levels are not met
Hold service review meetings to determine performance related to SLAs
Ensure that the vendor is informed of changes to services, implementation of additional services and maintenance requirements in time for the vendor to implement in line with expectations.
Drive process improvements with the vendor as inefficiencies in operations or customer experience surface.
Develop reporting to inform how the vendor is performing, including key trends.
Change Control - Ensures that all changes and requirements presented to the vendor are defined through business requirements and have appropriate approvals.
Ensures that the vendor meets company criteria according to established guidelines (documentation, quality, business practices, ethics, availability of staff, etc.)
Collaborates with vendor to create clear program goals. Communicates goals internally so that staff is aware of expectations and consequences.
Monitors results against goals; proactively reviews indices to pre-empt customer dissatisfaction
Oversees the accuracy and timelines of the vendor reporting. Ensures that report meets needs.
Maintains vendor calendar of agreement and renewals
Strong technical/functional understanding of vendor management tool-sets.
Ability to prepare and effectively lead negotiation sessions
Any other responsibility assigned by line manager
Communication and Work Relationship
Innovation and change:
Acts as voice of the customer within Vodacom to ensure that customers views and needs influence our marketing mix including product / proposition
Supported by Innovation Workshops and Forums, introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer’s strategic and operational issues.
Key Roles / Qualification
The Job holder is responsible for in increase customer satisfaction, reduced costs and better quality of service from the Vendor such that when and if problems arise the business will be rest assured that a well-managed vendor will be quick to remedy the situation.
The preferred candidate must have Bachelor's degree from a reputable university. An ITIL certificate will be an added advantage.
The job requires Sound operations experience with a minimum of 5 years managing global vendor relationships.
The candidate must be well versed in key terminologies associated with contracts and understand how they interrelate. E.g. indemnification, intellectual property, force majeure, amendments etc.
He/She must have the ability to Leverage on relationship management having strong relationship-building, alignment-building and negotiation skills with the ability to be personable and tenacious as the situation requires
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About Vodacom Business Nigeria
Headquarters:3A Aja Nwachukwu Close Ikoyi Lagos
Vodacom Business, a wholly-owned subsidiary of the Vodacom Group Limited (Vodacom), is a leading pan-African corporate connectivity and telecommunications provider that has brought affordable and reli...Know More about Vodacom Business Nigeria
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