September 06, 2018
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Slimmex Unibloom International Limited is recruiting for fulltime Call Center Manager.

Job Details

Assist in establishing call centre objectives, provide representatives with opportunities to expend their knowledge of service

Answering representative questions, guiding them through difficult calls or issues.

Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices and explain expectations to employees.

Ensuring staff members are achieving desired service levels and raking corrective action as needed.

Taking on other tasks or projects to support employees and other managers.

Job Requirements

Min Required Experience:

3 year(s)

Min Qualification:

Bachelor's Degree/HND

Other Requirements:

  • Bsc or its equivalent, extra qualification in related field would be an added advantage
  • Ability to multitask and be composed under pressure
  • Customer service, problem solving, verbal and written communication and conflict resolution skills
  • knowledge of management principles.
  • Strong coaching and leadership skills, ability to motivate employees.

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About Slimmex Unibloom Internatioal Limited

  • Type: Private
  • Headquarters: Kumasi Crescent, Wuse 2, Abuja

Slimmex Unibloom International Limited a Partnership Company duly incorporated under the laws of the Federal Republic of Nigeria with Registration Number: 1377813. Slimmex Unibloom international Limit...Know More about Slimmex Unibloom Internatioal Limited

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