Dragnet Solutions Limited is recruiting for fulltime Client Relationship Officer.
Dragnet Solutions Limited - Our client, a 3rd Party Logistics Service Provider of Shipment, Clearing & Freight Forwarding services, is currently seeking to engage experienced candidates in the capacity below:
Job Title: Client Relationship Officer
Candidate will be expected to manage and oversee all Corporate Client Relationship functions, Government Agency Relations, ensure total Customer satisfaction, loyalty and retention.
Develop close relationships with customers, vendors and client managers
Grow the individual client business through continuous interaction and persuasion.
Serve as the escalation point on Customs related matters/queries and ensure prompt resolution.
General monitoring of clearing operations activities to ensure compliance with operational procedures.
Proffer solutions to escalated customer service issues.
Attend regular scheduled meetings with clients to discuss service improvement strategies & documentation of discussions.
Responsible for negotiation of suitable clearing rates with new clients
Ensure agreed rates, terms and credit days are maintained in clients’ transactions
Drawing up job specifications and allotment of responsibilities to staff of the department.
Develop new client relations team members to ensure easy integration.
Play an active role in developing new service plan to fit customer requirements.
Ensure documentary compliance of client import documents
Ensure that required amendments to documents are relayed to the right quarters.
Monitor client satisfaction through customer experience measurement
Updating clients on status as well as delivery schedule of shipment
Conduct relevant bench-marking and analysis to identify opportunities for business improvement
Monitor service performance of vendors and third parties to improve service levels
Following up and ensuring delivery to client’s warehouse or factory without delay or hindrances.
Executing vendor-efficiency customer surveys and analyzing results.
Any other task that may be assigned to you.
Min Required Experience:
A Bachelor's degree from a reputable University
Minimum of One (1) year working experience as a Client Relationship Officer/Client Account Officer with a Freight Forwarding and Transportation Company.
Clear Verbal and written Communication
Knowledge of the Company, its services and activities
Knowledge of the clients - products, people, and needs
Time Management Skills
Management of Personal Emotions
The Ability to Listen Closely to Customers
Good computer skills
Critical thinking skills
Ability to handle surprises and manage situations calmly.
Remuneration Salary expectations are from N70,000 - N100,000.
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About Dragnet Solutions Limited
Headquarters:Shippers Tower, 3rd Floor. 4 Park Lane, GRA-Apapa, Lagos
Dragnet Solutions® provides real-time identity verification and account screening solutions that enable organizations to segment and sell to customers based on profitability and risk, to improve c...Know More about Dragnet Solutions Limited
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